Mitsubishi Electric Europe B.V. Niederlassung Deutschland sucht in eine/n Mitarbeiter Service Sales Support (m/w/d) (ID-Nummer: 13727684)
What you can expect You take on the functional and disciplinary responsibility for all FTEs in the Sales Data Hub within the federated data setup, including Data Engineers, Data Scientists, Data Governance roles and Product Owners Data.You define, design, develop, and operate cloud‑based data products for the Sales, Marketing, and Customer Service business units.You are responsible for the methodological integration of data assets and data products.You manage the Sales Data Hub operationally and further develop it as a specialized unit for data‑driven solutions in Sales, Marketing, and Customer Service.You are responsible for the further development and ongoing maintenance of all sales‑related models based on feedback and requirements from the sales organization.You lead projects related to planning, expanding, and organizing new and existing products in collaboration with the relevant business units and external partners.You assume technical responsibility for data products developed by or for the Sales, Marketing, and Customer Service areas within the Data Intelligence & Analytics team.You drive the continuous expansion, professionalization, and organizational development of the Sales Data Hub within the existing governance and organizational framework.
You actively focus on core products such as fuel, e‑mobility, and fleet management systems. You work closely with Customer Service, Partner Consulting, and Sales Management. You actively support strategic partner and customer meetings in the region. You support the Sales Managers in complex proposal, contract, and pricing negotiations.
BauWatch Projekt Service GmbH sucht in Ratingen-Lintorf eine/n Mitarbeiter Outbound Sales (m/w/d) (ID-Nummer: 12680475)
Kategorie : Dienstleistungsunternehmen Startzeitpunkt : nach Vereinbarung Ihr zukünftiger Arbeitgeber ist seit über 80 Jahren ein europaweit führender Dienstleister für das Logistik- und Transportgewerbe. Unser Mandant bietet zahlreiche Services zur Kostenoptimierung und für die Steuerung von Fuhrparks. Kundenberater (m/w/d) / Sachbearbeiter Vertrieb (m/w/d) – für die Neukundenakquise - B2B Ihre Vorteile: Leistungsgerechte Vergütung Flexible Arbeitszeiten und Gleitzeitregelung Individuelle Weiterbildungsangebote Moderne Büros und angenehme Arbeitsatmosphäre Mitarbeiterfeiern oder sonstige Events Freiraum für eigene Ideen Strukturierte Einarbeitung und Sales-Tools, die dich unterstützen Echter Impact: Deine Verkaufserfolge sind messbar und werden belohnt Ihre Aufgaben: Outbound-Telefonie im Kleinkundensegment auf Basis qualifizierter Unternehmensdaten Bedarfsermittlung durch Fuhrparkanalyse; Priorisierung und Steuerung des Aufwands nach Umsatzpotenzial Präsentation, Beratung und telefonischer Verkauf des Produktspektrums unter Nutzung erlernter Verkaufstechniken Leadgenerierung und -qualifizierung gemäß Vertriebsstrategie; abschlussorientierte Abarbeitung systemseitig generierter Kontakte Durchführung von Nachfass- und Welcome-Calls; Aktivierung und Bindung bestehender Kundenbeziehungen Aufnahme, Beantwortung und Weiterleitung von Interessentenanfragen (Telefon/Mail/Chat) Vollständige und korrekte Dokumentation sowie Komplettierung eingehender Interessentenunterlagen Terminierung und Leadvorbereitung für den Außendienst; enge Abstimmung mit Field Sales Übernahme von Patenschaften in der Einarbeitung; Unterstützung bei Schulung und Coaching neuer Teammitglieder Kontinuierliche Verbesserung von Gesprächsleitfäden, Einwandbehandlung und Prozessqualität Ihr Profil: Erfahrung im Telesales/Inside Sales mit Geschäftskunden (B2B) Souveräner Umgang mit MS Office; CRM-Routine von Vorteil Ausgeprägte Verkaufsmentalität, strukturierte Arbeitsweise und hohe Eigenmotivation Kommunikationsstärke, Teamfähigkeit und verbindliches Auftreten Verhandlungssichere Deutschkenntnisse und gepflegte Ausdrucksweise Freude an zielorientierter Arbeit mit klaren KPIs kununu Score / BS Cüsters: 4,8 - Weiterempfehlung: 100%: "Durch BS Cüsters zu meinem Traumjob" (Bewerber Kundenservice - September 2021) Bewerben Sie sich jetzt und erfahren Sie mehr über den Kunden und weitere interessante Jobangebote als Kundenberater (m/w/d) in Ratingen und Umgebung!
What makes you stand out You have experience in key account sales, ideally with professional experience in logistics or services and the sale of products/services that require explanation. You are willing to travel. You have very good MS Office skills, ideally good CRM skills (MS Dynamics).
Furthermore, you will be involved in the planning and further development of new services and processes, for example by conducting research or preparing initial concept drafts.Another element of your role is the creation of profitability, revenue, and sales volume analyses for products within the eMobility portfolio.
Stellenbeschreibung Wir suchen Sie ab sofort als Specialist Customer Service (w/m/d) am Standort in Ratingen – werden Sie Teil des Teams unseres Kunden! Ihr Profil: Sie haben eine erfolgreich abgeschlossene kaufmännische Berufsausbildung (z.B. als Speditions-, Industrie- oder Außenhandelskaufmann/-frau) Eine Zusatzqualifikation (z.B.
Our partners are well-known energy companies such as JET, AVIA, Shell, Oil! HEM and vehicle service providers such as Mr. Wash, ImoWash, Bosch Car Service and TRAVIS. Together with your team, you will develop country strategies and derive goals and measures from them.
As part of our team, you will take on the following responsibilities: You are responsible for workforce planning for your assigned area across all relevant planning horizons (VCP, budget and forecast; externally: long‑term planning, budgeting and forecasting) and ensure proactive and efficient resource management.You manage the end‑to‑end monthly, quarterly and annual close processes, including the calculation and posting of personnel provisions, and confidently present the results to external auditors.You perform in‑depth analysis and evaluation of HR KPIs and derive both strategic and operational recommendations for management.You ensure a high level of HR data quality and continuously optimize it as the basis for valid, internationally oriented reporting and meaningful analyses.You take on internal coordination and interface management with international sales organizations and acquired companies, including data preparation and integration into global HR reporting.You are responsible for external coordination with all service providers of sales subsidiaries and acquisitions regarding the provision of HR data, ensuring proper and accurate accounting at all times.As a sparring partner and advisor, you support internal and external stakeholders in all matters related to personnel‑related KPIs within HR controlling.You actively contribute to HR‑related projects, take on sub‑project leadership responsibilities and drive the standardization and further development of the HR KPI system.You support the onboarding and integration of new M&A entities into the group structure (PMI re‑design project).
Business controlling: You will carry out internal toll controlling, analyse the data in detail and derive packages of measures from this, which will be implemented by the supplier product management toll team.Business case modelling: You will create and validate business cases for new products, services or partnerships. In doing so, you will work closely with Controlling, Product Management and Sales to derive recommendations for action.Competitive analyses: You will carry out structured market and competitive analyses, such as benchmarking EETS providers and their differentiating features, and derive strategic implications for the Toll business unit.
As part of our team, you will take on the following responsibilities: You are responsible for the independent acquisition of fuel and vehicle services suppliers, building and sustainably maintaining strategic partnerships, including contract negotiations and the optimization of existing framework agreementsYou prepare reports and KPIs to actively manage and evaluate supplier performanceYou take ownership of comprehensive relationship management and strategically expand your network to identify new business opportunities in the mobility sectorYou develop the country strategy and implement it independentlyYou identify and commercialize new business opportunities, such as app-based parking or mobility services, and actively contribute to innovation in the mobility environmentYou take on (partial) leadership and coordination of cross-functional projects and are responsible for the rollout of mobile payment, the DKV Chipcard, and other innovative technologiesYou monitor volume targets, special agreements, and incentives, and coordinate across interfaces to implement sales promotion initiatives and optimize gross profit.
With your own motivation and enthusiasm, you will inspire your employees to give their best every day.For the personal support of our micro and small business customers, you will rely on your operational team of around 35 employees in our international service hub. Customer satisfaction and a genuine customer-first mindset in service delivery are your top priorities.You will work hand in hand with your team and the customer service units of all European business units to ensure that the support provided to our micro and small business customers as well as intraday and interday steering is in line with our SOPs.You will establish data- and KPI-driven customer operations, ensure transparency in customer satisfaction and service performance, and use insights for sustainable optimisation.Your impact will be measured by an increase in customer satisfaction.
For this purpose, you research technical and market‑relevant information, analyse the results and derive targeted measures to ensure and improve service qualityYou work confidently with relevant systems such as ticketing, monitoring and backend systems as well as partner portals. You create, analyse and use KPIs and technical reports to steer and continuously improve operational qualityIn addition, you handle basic technical enquiries related to AC charging infrastructure, perform initial diagnostics, analyse error patterns and initiate appropriate corrective measures.
Microsoft Dynamics), identity/authentication, PIM, payment/validation services, or tracking and analytics is a plus.You think in terms of customer value, conversion, and KPI impact, and are able to prioritize delivery based on business goals.You enjoy working in a data‑informed way (e.g. funnels, conversion, checkout KPIs) and take pleasure in iterative optimization.You have very good English skills, enabling daily collaboration with international teams.You are highly organized, reliable within sprint cycles, and communicate clearly with developers, architects, marketing, and other stakeholders.You enjoy diving into complex topics and acting as a translator between business and technology.