SERVICE DESK ANALYST WITH French language Take the chance to join DHL IT Services in Prague - an award winning employer and Service Desk department - Czech Employer of the Year in Prague and Best Large Service Desk. - We support internal colleagues with different levels of IT Support within Deutsche Post DHL global logistics group.
Vertrieb, Logistik, Lager), um reibungslose Abläufe zu gewährleisten Kontinuierliche Überwachung des Auftragsstatus und proaktives Lösen von Problemen, um exzellenten Service sicherzustellen Reklamationsmanagement: Effiziente und effektive Bearbeitung von Kundenreklamationen Untersuchung und Lösung von Problemen im Zusammenhang mit Produktqualität, Lieferung und anderen servicebezogenen Anliegen Kommunikation mit Kunden, um Updates und Lösungen anzubieten Dokumentation und Nachverfolgung von Reklamationen, um Trends und Verbesserungsmöglichkeiten zu identifizieren Kundenservice: Primäre Ansprechperson für B2B-Kunden in Frankreich sowie für weltweite Distributoren Herausragender Kundenservice und Aufbau starker Kundenbeziehungen Beantwortung von Anfragen und Bereitstellung von Produktinformationen und Unterstützung Berichterstattung und Analyse: Erstellung von Berichten zu Bestellstatus, Erfüllung und Kundenfeedback Datenanalyse zur Identifizierung von Mustern, Trends und Verbesserungsmöglichkeiten Präsentation der Ergebnisse und Empfehlungen an die Geschäftsleitung Die Kapitel deiner bisherigen Story: Fließende Französich-und Englischkenntnisse (in Wort und Schrift) Nachweisbare Erfahrung im Bestellmanagement, Kundenservice oder in einem verwandten Bereich Gute Kenntnisse in SAP Erfahrung mit dem Amazon-Portal ist ein Pluspunkt Starke organisatorische Fähigkeiten und Multitasking-Kompetenz Hervorragende Kommunikations- und zwischenmenschliche Fähigkeiten Fähigkeit, sowohl eigenständig als auch im Team zu arbeiten Sicherer Umgang mit MS Office (Excel, Word, Outlook) Weder Königreiche noch Goldberge – aber viele andere Belohnungen: Arbeite in einem abwechslungsreichen Umfeld mit individuellen Karriere- und Entwicklungsmöglichkeiten sowie Zugang zu einer Vielzahl an Onlinekursen über unsere Weiterbildungsplattform Gemeinsam schreiben wir schleich® Geschichte.
Ensure accurate and timely processing of customer orders in SAP, including monitoring data transfers and maintaining order accuracySupport logistics execution by performing virtual goods receipt and goods issue when neededPrepare, compile, and provide export documentation to customers and logistics partners in a timely mannerRelease sales invoices to accounting in line with internal financial control guidelinesManage and resolve discrepancies by coordinating corrective actions, entering claims, and investigating process issuesIssue credit and debit notes, ensuring compliance with financial timelines and obtaining required approvalsMaintain and update customer master data with a high level of accuracy and proactively initiate required changesCommunicate effectively with internal and external stakeholders via email, video, or phone in English, German, or French Academic background in supply chain, customer service, business, or a related disciplineExperience in a similar coordination or operations role with a strong record Solid working knowledge of SAP (SD/MM modules) as well as MS Office and Google WorkspaceStrong English communication skills; German or French is a valuable assetCustomer-oriented mindset with the ability to prioritize effectively and maintain service qualityProactive, solution-focused personality with a strong can-do attitudeStructured, process-driven way of working with exceptional attention to detailCollaborative team player who actively supports colleagues and contributes to shared goals Opportunity to work in an international supply chain environment with high impact on operational flowsDaily collaboration with global stakeholders and cross-functional partnersRole with a strong mix of customer service, logistics coordination, and process managementFlexible work practices, including optional home office based on team alignment Ihr Kontakt Referenznummer 864235/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt
Ensure accurate and timely processing of customer orders in SAP, including monitoring data transfers and maintaining order accuracy Support logistics execution by performing virtual goods receipt and goods issue when needed Prepare, compile, and provide export documentation to customers and logistics partners in a timely manner Release sales invoices to accounting in line with internal financial control guidelines Manage and resolve discrepancies by coordinating corrective actions, entering claims, and investigating process issues Issue credit and debit notes, ensuring compliance with financial timelines and obtaining required approvals Maintain and update customer master data with a high level of accuracy and proactively initiate required changes Communicate effectively with internal and external stakeholders via email, video, or phone in English, German, or French Academic background in supply chain, customer service, business, or a related discipline Experience in a similar coordination or operations role with a strong record Solid working knowledge of SAP (SD/MM modules) as well as MS Office and Google Workspace Strong English communication skills; German or French is a valuable asset Customer-oriented mindset with the ability to prioritize effectively and maintain service quality Proactive, solution-focused personality with a strong can-do attitude Structured, process-driven way of working with exceptional attention to detail Collaborative team player who actively supports colleagues and contributes to shared goals Opportunity to work in an international supply chain environment with high impact on operational flows Daily collaboration with global stakeholders and cross-functional partners Role with a strong mix of customer service, logistics coordination, and process management Flexible work practices, including optional home office based on team alignment Ihr Kontakt Referenznummer 864235/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt
Picker full-time (m/w/d) Picker (m/f/d) full-time job Various awards and certificates from well-known institutions, including, for example, Great Place to Work, Audit Beruf und Familie, as well as the German Quality Prize, proved our workplace and service quality. For our well-known customer in 77933 Lahr, we are looking for order pickers (m/f/d) Brutto: 16,94€/ per hourChance for permanent contract possible after 6 months Your task: picking and packing clothes for dispatch using hand scanner and computer Your skills: 2-shift availabilitylanguage skills in english, german or french we offer: Pay above the standard pay scaleuse of a flextime accountemployee offersWage increases according to collective agreementsOther additional benefits and optional allowancesHoliday and Christmas bonusesFree personal protective equipmentOpportunity to be taken on by our customers after 6 months Your contact to Hofmann: We will be happy to answer your questions by phone: 07821-920880 or E-Mail: jobs-Lahr@hofmann.info
As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders.
Your Contribution Ensures the maintenance of production equipment in order to guarantee output that meets customer requirements within optimal timeframes and costs.Develops, monitors, and updates the general maintenance plan (frequencies, types of interventions, responsibilities, machine availability).Ensures continuous maintenance and repair of installations, giving priority to critical machines.Performs failure analyses and implements the necessary corrective actions.Coordinates internal maintenance activities according to production needs.Organizes and monitors contracted interventions and external service providers.Documents and controls completed maintenance activities.Monitors the development of the machine fleet (numbering, machine files, location, equipment).Oversees technical building installations and safety systems.Manages spare parts, consumables, and supplier relationships.Optimizes the maintenance budget.Manages a team of 10 technicians (organization, prioritization, development).Ensures the implementation of EHS directives and compliance with laws and internal regulations regarding environment, health, safety, and accident prevention.
DEKRA Arbeit GmbH as part of DEKRA SE is one of the top 6 personnel service providers in Germany and one of the most fast growing personnel service providers in Europe. Currently we have over 120 nation- and europe-wide locations.
You possess strong communication and negotiation skills. You have a strong understanding of customer needs and a service-oriented approach. You are self-motivated, results-oriented, and proactive in your work style. You have the ability to work in a fast-paced environment and prioritize tasks effectively.
Your assignments Producing designs, both initial outlines and full plans, of sewerage, water treatment and flood defence structures such as pump systems and pipe networksPresenting project details and technical information to colleagues and clientsWriting reportsManaging project budgetsKeeping up to date with changes in regulatory legislation and guidelinesWriting and advertising tender documents and managing contractsLiaising with clients, contractors, government agencies, local authorities and suppliersSupervising local staff and site workersUsing a variety of specialist computer applications/simulation softwareMaintain effective relationships with members of all divisions and departments responsible for performing services related to the projectPrepare construction cost estimates, perform construction monitoring and coordinate field activities Your profile University degree (M.Sc.) in civil engineer, mechanical engineer, process or environmental engineer or other suitable qualification Experience in the preparation of master plans, feasibility studies, tender documents and construction planning, and/or experience with construction supervision, project management and/or commissioning of water supply and/or wastewater treatment facilities.Preferably 5 years of professional experience in international consulting/engineering in the field of urban water management, preferably in projects financed by bilateral and multilateral donor organisations and development banksStructured approach to work a high degree of flexibility, initiative, persuasiveness and negotiation skills as well as the ability to work in a team Willingness to travel extensively Good knowledge of written and spoken English and preferably an additional business language (French, Spanish, etc.)
Your Tasks Sales Strategy: develop and execute the country sales strategy aligned with regional and globals goals, identify new business opportunities, customers and market segments, analyze market trends and customer activity Manage local Sales and Service Business: build up strong relationships to customers, manage contract negotiations, manage service business and ensure high service quality in the country, promotion of new KHS machines and service products, assist with order clarifications and support project management Establish a sustainable representative office: Administrative Day to Day management of the local branch office / representation in the country, establish necessary team structures and recruiting of staff, provide leadership and guidance to local team, ensure compliance with local laws and regulations, build up necessary country procedures/policies and ensure their compliance to global group procedures and requirements.
Your Tasks Sales Strategy: develop and execute the country sales strategy aligned with regional and globals goals, identify new business opportunities, customers and market segments, analyze market trends and customer activity Manage local Sales and Service Business: build up strong relationships to customers, manage contract negotiations, manage service business and ensure high service quality in the country, promotion of new KHS machines and service products, assist with order clarifications and support project management Establish a sustainable representative office: Administrative Day to Day management of the local branch office / representation in the country, establish necessary team structures and recruiting of staff, provide leadership and guidance to local team, ensure compliance with local laws and regulations, build up necessary country procedures/policies and ensure their compliance to global group procedures and requirements.
Your Responsibilities Lead and shape the enterprise-wide Continuous Improvement strategy, including a multi‑year CI roadmap. Partner with senior leadership at our Service Business Units in UK, US, France, Austria, Switzerland and Germany to set and achieve CI goals related to cost savings, performance, and customer value.
Your Responsibilities Creating high‑end visual content Transforming design concepts into photorealistic images, videos, and interactive Virtual Reality (VR) experiences to bring ideas to life for various clients Exploring and learning new tools and technologies to continuously improve quality and workflows Independently managing 3D visualization projects and coordinating with internal and external stakeholders Your Qualifications: Completed degree in Design, Interior Architecture / Interior Design, Graphic Design, or a comparable qualification Several years of professional experience in Interior Architecture / Interior Design and initial experience in Customer Service and Project Management In‑depth expertise in Adobe Illustrator, Photoshop, and the Adobe Suite Good knowledge of Blackmagic Fusion and Adobe After Effects Expertise in Autodesk 3ds Max and Chaos V‑Ray Scripting knowledge (e.g., MaxScript, Python, C#) is considered a plus Business‑fluent English skills; French or German language skills are an advantage High level of motivation, proactivity, and creativity Strong problem‑solving attitude and customer‑oriented mindset Excellent communication, networking, and presentation skills combined with strong team spirit in an international environment Willingness to travel (approximately once per month, mainly to Toulouse) Wir freuen uns auf Ihre aussagekräftige Bewerbung (mit englischsprachigem Lebenslauf und Portfolio).
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Mein Arbeitgeber The customer is a major organisation undergoing a significant digital transformation within its Information Systems & Digital (TDSI) division.
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Mein Arbeitgeber The customer is a major organisation undergoing a significant digital transformation within its Information Systems & Digital (TDSI) division.
Build and contribute to comprehensive material knowledge both within Airbus and among material suppliers, guiding customers whenever possible towards known, approved, and qualified solutions for efficient industrialization Develop and promote colors, materials, and finishes (CMF), including lighting solutions for the diverse Airbus product portfolio to strengthen brand identity in line with departmental strategy Provide concepts, guidance, and support for ongoing aircraft mock-up activities Understand brand purposes and translate customer brands (airlines) into cabin interior design concepts, including CMF design, lighting design, industrial design, and graphic design Your qualifications: A degree in Design, Interior Architecture, Textile Design, Architecture, Graphic Design, or a comparable field Professional experience in Interior Design, Customer Service, and Project Management Ability to present and communicate design concepts effectively (storytelling) is a plus CMF design experience is mandatory Brand design experience is mandatory Experience in fashion or textile design is a strong plus Good knowledge of Illustrator and Photoshop Familiarity with creative tools to communicate visually (e.g., Adobe CC, Blender) Fluency in English; knowledge of German and/or French is a plus Ability to quickly recognize and analyze relationships and functional processes Independent, structured, and result-oriented work approach to meet deadlines and coordinate workflows efficiently Strong communication skills to collaborate with stakeholders at all levels Willingness to travel to Toulouse and worldwide (frequency according to business needs) Wir freuen uns auf Ihre aussagekräftige Bewerbung (englischsprachiger Lebenslauf und Zeugnisse / Portfolio)
We offer a unique opportunity to join a Belgian global company with a very international & collaborative culture that is transforming dynamically and that is committed to its future growth, service excellence and employee engagement. Next to a competitive salary and benefits package, we offer an impactful role and real growth opportunities.
Service Manager - BENE At Leybold we pride ourselves on delivering first-class service to our clients. We are currently seeking a dynamic and dedicated Service Manager to join our team and drive our service delivery to new heights in the Belgium and Netherlands region.
Your tasks Strategic customer engagement & planning Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges Create future opportunities by translating customer needs & business trends into potential solutionsLink senior DHL executives with account counterparts at board or senior management level Relationship & opportunity development Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topicsProactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilitiesManage the renewal agenda in a proactive manner at a global and regional level Preparing, winning & implementing the deal Create and present high complexity solutions to customer demonstrating clear business & solution fitEnsure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer Service management & account maintenance Act as key contact for customer and channel the communication toaccount teams and DHL internal functionsSupport effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year Strategic Thinking & Targeting Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the sameProactively identify best fit opportunities for DHL across regions/products/solution Selling & Influencing Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledgeDevelop proposals that adhere to internal guidelines & commercial standards Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor’s position Developing Commercially Viable & Innovative Solutions Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisionsEngage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and externalUnderstand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment Working Across the Business •Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale •Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation Your profile University degree in Business, Logistics or related10-12 years’ experience in Logistics Industry, Service Industry, within the sector or with the Customer 5 years’ experience with one or more DPDHL divisions in regional/ global environment7-10 years’ of commercial management experience5 years’ Consultative Selling experience working at board level in an international environment5 years’ experience in solution design, operational, performance and project managementExcellent analytical & problem solving skillsEffective presentation & facilitation skillsExcellent business English and French (written and oral)Structured work approach International exposure and cultural sensitivityAbility to engage and lead discussions at board level with senior managementAbility to work independently and within a team to deliver resultsAbility to lead and influence without formal authorityAbility to adapt and perform under changing and uncertain conditionsAbility to manage virtual, global teams •Willing to undertake (extensive) international travel Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities.
Become part of our diverse, dedicated and unique team! What you can expect DKV Euro Service B.V., based in Noordwijkerhout, offers complete mobility solutions for the business market in the Netherlands, Belgium, and Luxembourg.
Customer Service Representative (gn) - Location: Noordwijkerhout NL Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Verwaltung des Produktportfolios und des gesamten Produktlebenszyklus (einschließlich Services, Systeme und Lösungen) im Einklang mit der Segment- und Kategoriestrategie, unter Sicherstellung technischer Konformität, Produktzuverlässigkeit und Anwendungsgeeignetheit.