Deutsche Post Customer Service Center GmbH sucht in eine/n Experte (m/w/d) Product Owner im Bereich CRM Conversational AI (ID-Nummer: 13694809)
Software Engineer - Chat Bot Consultant About the role: At DHL IT Services, we’re designing, building and running IT solutions globally, supporting our 550 000 colleagues and millions of our clients. Thousands or servers, apps, devices…all managed from our data centers.
Gemeinsam mit IT, Operations und Produktteams sorgen Sie dafür, dass aus vertrieblichen Impulsen umsetzbare, skalierbare Services entstehen. Darüber hinaus bauen Sie strategische Partnerschaften mit Technologieanbietern aus und vertreten das Unternehmen auf Fachmessen und Branchenevents.
Gemeinsam mit IT, Operations und Produktteams sorgen Sie dafür, dass aus vertrieblichen Impulsen umsetzbare, skalierbare Services entstehen. Darüber hinaus bauen Sie strategische Partnerschaften mit Technologieanbietern aus und vertreten das Unternehmen auf Fachmessen und Branchenevents.
Then join our team and help shape the future of AI-powered products and services at DKV Mobility! Your Mission As part of our AI platform team, you will: Work closely with AI Solution Architects, AI Engineers, and cross-functional technical teams to design, develop, and implement AI solutions across our products and services.Build and maintain a scalable, secure, and efficient infrastructure for our AI platform while continuously expanding your expertise in cloud services.Translate business requirements into functional AI solutions — guided by experienced colleagues in an agile development environment.Develop and maintain integrations between our AI platform (e.g., Conversational AI) and internal systems to support diverse business needs.Create demos and proof-of-concepts that showcase AI capabilities and promote AI adoption within the company.Act as a technical expert for our agentic AI platform, supporting other teams in leveraging AI and building their own solutions.
With your own motivation and enthusiasm, you will inspire your employees to give their best every day.For the personal support of our micro and small business customers, you will rely on your operational team of around 35 employees in our international service hub. Customer satisfaction and a genuine customer-first mindset in service delivery are your top priorities.You will work hand in hand with your team and the customer service units of all European business units to ensure that the support provided to our micro and small business customers as well as intraday and interday steering is in line with our SOPs.You will establish data- and KPI-driven customer operations, ensure transparency in customer satisfaction and service performance, and use insights for sustainable optimisation.Your impact will be measured by an increase in customer satisfaction.