With a modern BPM solution we are improving our digital customer experience that gives access to our broad service portfolio. The CoD team consists of automation process analysts, automation designers for RPA & cognitive services as well as cognitive and service management experts to provide a complete package for digitization initiatives and running digital operations.
Team Leader Customer Service with German (gn) - Location Bucharest Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
What you can expect In this position of Administrative Customer Service Representative (internal job title Refund Service Specialist) you will be responsible for onboarding our customers, submitting VAT Refund requests and monitoring the progress of the refund requests until payment is made.
With a modern BPM solution we are improving our digital customer experience that gives access to our broad service portfolio. The CoD team consists of automation process analysts, automation designers for RPA & cognitive services as well as cognitive and service management experts to provide a complete package for digitization initiatives and running digital operations.
Business controlling: You will carry out internal toll controlling, analyse the data in detail and derive packages of measures from this, which will be implemented by the supplier product management toll team.Business case modelling: You will create and validate business cases for new products, services or partnerships. In doing so, you will work closely with Controlling, Product Management and Sales to derive recommendations for action.Competitive analyses: You will carry out structured market and competitive analyses, such as benchmarking EETS providers and their differentiating features, and derive strategic implications for the Toll business unit.
You will acquire and serve customers from a large segment, ensuring their needs are met through tailored solutions, proactive engagement, and exceptional service that fosters long-term relationships and drives business growth. Your task: Proactively identifying and pursue new sales opportunities.Acquisition of new customers and serving the existing DKV customers in dedicated areas.Conduct persuasive and engaging sales presentations, demonstrations, and product trials to potential customer.Build and maintain positive and long-lasting relationships with customers.Regular contact with customers to ensure customer satisfaction and identify further sales opportunities.Providing necessary information about DKV products and services to customers and prospects, ensuring clarity and understanding.Preparation and negotiation of offers and contracts.Implementing the specified sales strategies to achieve individual sales targets.Participation in business trade fairs, conferences and other events.Supporting office-based sales (customer service) staff with issues concerning security requests, complaints and payments.Internal reporting (with the use of CRM) of activity.
What you can expect Do you have experience in telephone sales, speak Polish fluently and want to work in an innovative company that is a leader in the professional services sector? The following offer is just for you! As a Inside Sales Representative, you will be jointly responsible for acquiring new customers in the selected segment and increasing sales.
With a modern BPM solution we are improving our digital customer experience that gives access to our broad service portfolio. The CoD team consists of automation process analysts, automation designers for RPA & cognitive services as well as cognitive and service management experts to provide a complete package for digitization initiatives and running digital operations.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
What makes you stand out You have several years of experience leading teams in a payments, IT, or platform operations environment.You bring solid expertise in payment processing, ideally in the areas of card acceptance, authorization systems, or payment schemes.You hold a completed degree in Computer Science, Business Informatics, Business Administration, or a comparable qualification.You have experience operating highly available 24/7 systems as well as in incident and provider management.You also have a strong technical understanding of complex system architectures, integrations, and data flows.You have proven experience managing external service providers and leading complex, cross-functional projects.You are able to develop and implement technical concepts, feasibility analyses, and innovative solution approaches.You work in a structured and analytical manner and stand out through strong communication and stakeholder management skills.Very good German and English language skills, both written and spoken, complete your profile.
In this role, you will ensure high customer satisfaction, promote our full range of products and services, and contribute to achieving DKV’s commercial objectives through strategic portfolio development, cross‑selling, and up‑selling.
With a modern BPM solution we are improving our digital customer experience that gives access to our broad service portfolio. The CoD team consists of automation process analysts, automation designers for RPA & cognitive services as well as cognitive and service management experts to provide a complete package for digitization initiatives and running digital operations.
With a modern BPM solution we are improving our digital customer experience that gives access to our broad service portfolio. The CoD team consists of automation process analysts, automation designers for RPA & cognitive services as well as cognitive and service management experts to provide a complete package for digitization initiatives and running digital operations.
As part of our team, you will take on the following responsibilities: You are responsible for workforce planning for your assigned area across all relevant planning horizons (VCP, budget and forecast; externally: long‑term planning, budgeting and forecasting) and ensure proactive and efficient resource management.You manage the end‑to‑end monthly, quarterly and annual close processes, including the calculation and posting of personnel provisions, and confidently present the results to external auditors.You perform in‑depth analysis and evaluation of HR KPIs and derive both strategic and operational recommendations for management.You ensure a high level of HR data quality and continuously optimize it as the basis for valid, internationally oriented reporting and meaningful analyses.You take on internal coordination and interface management with international sales organizations and acquired companies, including data preparation and integration into global HR reporting.You are responsible for external coordination with all service providers of sales subsidiaries and acquisitions regarding the provision of HR data, ensuring proper and accurate accounting at all times.As a sparring partner and advisor, you support internal and external stakeholders in all matters related to personnel‑related KPIs within HR controlling.You actively contribute to HR‑related projects, take on sub‑project leadership responsibilities and drive the standardization and further development of the HR KPI system.You support the onboarding and integration of new M&A entities into the group structure (PMI re‑design project).