WHAT YOU WILL GET FROM US Great Team of IT Professionals with Global Working Exposure Meal Card and Flexible Benefits – Customized According to Individual Needs On-Going Professional and Technical Training and Certifications A Multicultural Environment in Modern Offices Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) Smart Casual Everyday Global Internal Job Opportunities Available Within DPDHL Unlimited Outpatient Medical Home Office Possibilities Sounds good? Start your application now! DHL IT Services – About Us IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users; Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man days per year of development application.
With a modern BPM solution we are improving our digital customer experience that gives access to our broad service portfolio. The CoD team consists of automation process analysts, automation designers for RPA & cognitive services as well as cognitive and service management experts to provide a complete package for digitization initiatives and running digital operations.
Denn wir brauchen Sie. Product & Services Manager (m/w/d) Ihre berufliche Zukunft in Solingen Wie wir ticken Immer in Ihrem Sinne. Denn bei PerSe-Partner nehmen wir Ihre Karriere persönlich.
Was wir machen Die 1999 von Wolfgang Kurz und Andreas Mayer gegründete indevis IT-Consulting and Solutions GmbH hat sich zu einem der führenden Managed Security Service Provider (MSSP) in Deutschland entwickelt. Mit dem Zusammenschluss mit dem Freiburger IT-Sicherheitsdienstleister Data-Sec 2025 und dem Einstieg der Beteiligungsgesellschaft Sophora Unternehmerkapital setzt indevis konsequent auf Wachstum, Innovation und ein erweitertes Portfolio – von Managed Security Services über Incident Response bis hin zu digitaler Forensik.
Mit dem Betrieb und Ausbau von Immobilien, der Wartung von Anlagen und integrierten Facility Services, wie z.B. der Reinigung, der Grünpflege und der Sicherheitsdienste, erleichtern wir täglich das Leben Tausender Menschen. Jobs mit Sinn und Herz, mit welchen Sie Ihr Potential entfalten können.
Als einer der größten Arbeitgeber der Welt in über 220 Ländern und Territorien sehen wir die Welt mit anderen Augen. Mit unserem auf Service, Qualität und Nachhaltigkeit ausgerichteten Netzwerk verbinden wir Menschen auf der ganzen Welt und verbessern deren Lebensqualität.
YOUR TASKS: Support in supply chain management activities Managing spare parts demands and availability through planning and timely ordering, constant exchange of information between all internal and external stakeholders and proactively initiating remedial actions in case of potential supply shortages Support in preparatory activities as part of developing the main component strategy for Service Support in the creation of regular KPIs, reports and analyses YOUR PROFILE: Enrolled student (m/w/d) in industrial engineering, business administration or a similar field Good MS Office skills, especially Excel Good command of German and English, both written and spoken SAP knowledge is a plus Structured, independent and solution-oriented working style with strong time management Clear and confident communicator who enjoys working in an international team Reliable and responsible YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
HENSOLDT sucht in eine/n Mitarbeiter Administration des CAFM-Tools im Bereich Facility Management Services (w/m/d) (ID-Nummer: 13694638)
Spezialist Obsolescence Management SIEMENS (m/w/d) Air Insulated Switchgear, Service Experten. Talente. Persönlichkeiten. Einfach exzellente Aussichten! Wir sind eine Marke der I. K. Hofmann GmbH und bieten die besten Jobs für Fach- und Führungskräfte bei renommierten Unternehmen.
EY Deutschland sucht in eine/n Consultant Wirtschaftsprüfung / Audit Wealth und Asset Management (Financial Services) (w/m/d) (ID-Nummer: 12880750)
The Customer Operations takes care of B2B clients from the order through the coordination of the delivery to the after-sales service. The Customer Operations checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery.
The Customer Operations takes care of B2B clients from the order through the coordination of the delivery to the after-sales service. The Customer Operations checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery.
Was Sie bei uns bewegen: Kontinuierliche Weiterentwicklung unseres Webshops und Markenschaufensters tamaris.com End-to-End Verantwortung für die kundenzentrierte Identifikation, Validierung, Konzeption und Umsetzung von digitalen Services und Features (von der Idee bis zum Live-Gang) Betreuung des Product Backlog inklusive Pflege, Priorisierung nach Business-Impact sowie Planung, Moderation und Nachbereitung von Sprints in enger Zusammenarbeit mit UX, Entwicklung und weiteren cross-funktionalen Teams Mitarbeit in Projekten und Zusammenarbeit mit verschiedenen Stakeholdern, auch im internationalen Kontext Unterstützung bei der bei der Pflege und Umsetzung von Konfigurationen im Webshop-Backend Vorbereitung, Durchführung und Nachverfolgung von Retrospektiven für die kontinuierliche Verbesserung von agilen Prozessen, Zusammenarbeit und Team-Performance Was uns ausmacht: Ein modernes Arbeitsumfeld mit Gestaltungsspielraum, flachen Hierarchien und einer familiären Unternehmenskultur.
Deine Fähigkeiten Abgeschlossenes Studium (Universität/Fachhochschule) oder eine abgeschlossene Berufsausbildung in einem IT-, technischen oder kaufmännischen BereichWünschenswert ist mehrjährige Berufserfahrung in diesem AufgabenfeldSehr gute Kenntnisse in der Nutzung von SAP S/4HANA, insbesondere mit Schwerpunkt auf den Bereichen Service und Instandhaltung, sowie in den MS Office-AnwendungenDu zeichnest dich durch eine ergebnisorientierte und eigenverantwortliche Arbeitsweise aus Das wird dir geboten Ein moderner ArbeitsplatzEin Superheroteam mit echtem TeamspiritEine echte und gelebte Work-Life-Balance mit Home Office MöglichkeitenUmfangreiche GesundheitsangeboteFahrtkostenzuschuss bewerbung@ps-direkt.com Tel. 0221-846909-0 oder schreib uns gerne auf Xing an!
Schnittstellen zu internen und externen Schnittstellen gestalten Sonderaufgaben - an Projekten teilnehmen bzw. diese leiten DAS BRINGEN SIE MIT: Abgeschlossenes Fach-/Hochschulstudium oder im Einzelfall nachgewiesene gleichwertige Befähigungen (vorzugsweise im Bereich Informatik, Wirtschaftsinformatik und Wirtschaftsingenieurwesen etc.) mit hoher Affinität zu prozessualen und IT-technischen Themen. Berufserfahrung im Bereich IT-Koordination, IT-Service-Management oder in Schnittstellenrollen zwischen IT und Fachbereichen von Vorteil. Gute Kenntnisse in IT-Projektmanagement, agilen Methoden und IT-Management Fundiertes Verständnis moderner IT-Systemlandschaften, Anwendungsmanagement und gängiger Service-Management-Prozesse.
ODDO BHF SE sucht in Mainz eine/n Client Service Assistant/Kundenassistent (m/w/d) Private Wealth Management Niederlassung Mainz (ID-Nummer: 13685367)
Sektkellerei KG sucht in eine/n Solution Consultant – Data & Process Integration Services/Master Data Management (d/m/f) (ID-Nummer: 12679754)
Schnittstellen zu internen und externen Schnittstellen gestalten Sonderaufgaben - an Projekten teilnehmen bzw. diese leiten DAS BRINGEN SIE MIT: Abgeschlossenes Fach-/Hochschulstudium oder im Einzelfall nachgewiesene gleichwertige Befähigungen (vorzugsweise im Bereich Informatik, Wirtschaftsinformatik und Wirtschaftsingenieurwesen etc.) mit hoher Affinität zu prozessualen und IT-technischen Themen. Berufserfahrung im Bereich IT-Koordination, IT-Service-Management oder in Schnittstellenrollen zwischen IT und Fachbereichen von Vorteil. Gute Kenntnisse in IT-Projektmanagement, agilen Methoden und IT-Management Fundiertes Verständnis moderner IT-Systemlandschaften, Anwendungsmanagement und gängiger Service-Management-Prozesse.
Lead, Develop and Empower the Team Provide strong technical leadership, foster professional development and ensure continuous growth and engagement of your team. Manage External Service Providers Effectively manage external service providers acting on behalf of CHEPLAPHARM, ensuring quality, compliance and performance.
With a modern BPM solution we are improving our digital customer experience that gives access to our broad service portfolio. The CoD team consists of automation process analysts, automation designers for RPA & cognitive services as well as cognitive and service management experts to provide a complete package for digitization initiatives and running digital operations.
Communicates regularly with management and administration regarding the status of current project initiatives; Lobbies for and obtains peer and upper management support, guidance, and approvals as required to advance project initiatives Coordinates with appropriate project team groups such as, Customers, Sales, Finance, Product Management, Engineering, Purchasing, Manufacturing, Service, and Documentation to guide project and produce customer deliverables within specified time frames and budgets. Communicates internally and externally to keep all project participants informed about all aspects of the project; Mediates between project participants in cases of disputes to reach win-win outcomes whenever possible; Leads project meetings.
Your Profile University Degree in Engineering, Materials Science, Physics, or Industrial EngineeringMore than 10 years of experience in operations management, including production, supply chain or production services (quality, maintenance, engineering, process development); Minimum 5 years of experience in production management.Excellent command of English and Chinese language.
Liaises with the RAM team, and Service Organization, to review operational reliability of components, and update spare parts policy accordingly, this to ensure that competitive offers are prepared.
With a modern BPM solution we are improving our digital customer experience that gives access to our broad service portfolio. The CoD team consists of automation process analysts, automation designers for RPA & cognitive services as well as cognitive and service management experts to provide a complete package for digitization initiatives and running digital operations.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
EY Deutschland sucht in eine/n EY-Parthenon Praktikant Strategy and Execution - Deal Management (Financial Services) (w/m/d) (ID-Nummer: 12880903)
Ihre Benefits Gehalt: 85.000 - 115.000 EUR pro Jahr, je nach Erfahrung und Qualifikation Flexibles Arbeiten und mobiles Arbeiten (2 Tage remote / Woche) 33 Tage Urlaub Moderne Büros in zentraler Lage in Köln Internationales, dynamisches Umfeld Ihr Aufgabengebiet Leitung, Weiterentwicklung und Optimierung der POS-Produkte für den deutschen Markt in enger Abstimmung mit internationalen Entwicklungsteams Verantwortung für die Planung, Priorisierung und Steuerung der Produkt-Roadmap für POS-Hardware und zugehörige Services Übersetzung regulatorischer und technischer Vorgaben in präzise und umsetzbare Produktspezifikationen Zusammenarbeit mit Vertrieb, Recht, Risikomanagement und Betrieb zur Sicherstellung der Marktreife und des reibungslosen operativen Betriebs Definition, Dokumentation und Priorisierung von Anforderungen wie Geschäftsanforderungen, User Stories und Randfällen Steuerung von Pilotprojekten, Benutzertests und strukturierten Feedbackschleifen im Rahmen von Produkteinführungen Zentrale Ansprechperson für technische, regulatorische und kommerzielle Fragestellungen rund um das POS-Terminalgeschäft Integration und Weiterentwicklung von Mehrwertdiensten wie digitalen Belegen, Loyalty-Programmen oder DCC-Angeboten Ihr Profil Abgeschlossene kaufmännische Ausbildung wie Kaufmann/Kauffrau im E-Commerce (m/w/d), Bankkaufmann/Bankkauffrau (m/w/d) oder alternativ ein Studium wie Betriebswirtschaft, Wirtschaftsinformatik oder Business Administration / Produktmanagement Mehrjährige Berufserfahrung im Produktmanagement im Payment-Umfeld, idealerweise mit Schwerpunkt POS-Lösungen Sehr gute Branchenkenntnisse im Merchant Acquiring und in der deutschen Payment-Landschaft Sehr gute Deutsch- und Englischkenntnisse auf C1-Level Umfangreiche Erfahrung im gesamten Produktlebenszyklus – von der Idee über Entwicklung und Testing bis zur kontinuierlichen Optimierung Technisches Verständnis und fundierte Erfahrung in der Zusammenarbeit mit Entwicklungsteams und externen Technologiepartnern Sicherer Umgang mit regulatorischen Anforderungen (z.
Deutsche Post DHL Global Business Services offers internal transactional & competence center services such as Finance & Accounting, Human Resources, Procurement, Legal and IT.
In this role, you will ensure high customer satisfaction, promote our full range of products and services, and contribute to achieving DKV’s commercial objectives through strategic portfolio development, cross‑selling, and up‑selling.
The Sales Manager will report to the Sales and Marketing Director and work cross-functionally with the local marketing team, customer service, and operations teams as well as international brand marketing to drive growth and development of the brands in the North American wholesale market.
The Sales Manager will report to the Sales and Marketing Director and work cross-functionally with the local marketing team, customer service, and operations teams as well as international brand marketing to drive growth and development of the brands in the North American wholesale market.
About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
#Health: Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off. #OneCompany: Stronger together – with over 10,000 employees from 95 nations, we promote an international and collegial corporate culture.
#Health : Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off. #OneCompany : Stronger together – with over 10,000 employees from 95 nations, we promote an international and collegial corporate culture.
Participate in tenders, including preparation, submission, and follow-up. Support office-based (customer service) teams with customer security requests, complaints, or payment questions. Ensure accurate internal reporting through CRM systems.
Business controlling: You will carry out internal toll controlling, analyse the data in detail and derive packages of measures from this, which will be implemented by the supplier product management toll team.Business case modelling: You will create and validate business cases for new products, services or partnerships. In doing so, you will work closely with Controlling, Product Management and Sales to derive recommendations for action.Competitive analyses: You will carry out structured market and competitive analyses, such as benchmarking EETS providers and their differentiating features, and derive strategic implications for the Toll business unit.
Deutsche Post DHL Global Business Services offers internal transactional & competence center services such as Finance & Accounting, Human Resources, Procurement, Legal and IT.
Als Lead IoT Solution Architect (w/m/d) übernimmst Du eine zentrale Rolle bei der technologischen Weiterentwicklung unserer Connected Products & Services. Du arbeitest mit modernen Cloud‑Technologien wie Azure, Microservices‑Architekturen und Domain Driven Design und entwickelst eine skalierbare, sichere und zukunftsfähige Systemarchitektur für unsere digitale Business Plattform.
As part of our team, you will take on the following responsibilities: You take full end‑to‑end responsibility for the coordination of overarching and clearly defined tolling projects and related tasks.You are responsible for holistic stakeholder management and act as the central point of contact for all Sales Units regarding tolling products, services, and functional initiatives, as well as for all other relevant stakeholders.You structure and drive alignment processes between departments, for example on offer strategies, roadmaps, pricing, or campaigns.You prioritize and coordinate sales requests in close alignment with the respective functional teams.You translate complex technical and business topics into clear, understandable content for all relevant stakeholders.You build and actively maintain a strong, reliable network across all stakeholders, with a particular focus on the Sales Units.You actively manage stakeholders by identifying needs, managing expectations, and addressing conflicts in a solution‑oriented manner.You continuously develop and improve product‑ and sales‑related processes, such as information flows, feedback loops, and go‑to‑market approaches.You identify synergies across all involved stakeholders and units and derive concrete actions from them.
Tasks & Responsibilities IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux Virtualization: Configuration and management of ESX virtualization systems Server Administration: Perform server administration tasks and research event-log warnings and errors Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed Audits & Backups: Perform routine and scheduled audits of all systems, including backup Security Management: Implement and monitor security policies, assist in vulnerability assessments, and respond to security incidents following established procedures Automation & Scripting: Develop and maintain automation scripts to streamline routine administrative tasks and improve operational efficiency Capacity Planning: Monitor system performance and resource utilization, providing recommendations for infrastructure scaling and optimization Documentation: Draft and update documentation related to procedures and activities performed Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration Networking: Configure and manage networks using HPE Aruba Networking technologies Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint IT Projects: Participate in IT projects to improve infrastructure efficiency and security, with opportunities to lead smaller technical initiatives under supervision Profile Bachelor or Master Degree in Informatics or equivalent relevant experience 10+ years of proven experience in system administration roles, with demonstrable progression in technical responsibilities Excellent knowledge of Windows Server administration (2016/2019/2022) and Active Directory management Strong experience with VMWare ESXi virtualization and Veeam Good working knowledge of at least three of the following technologies: Citrix, Veeam Backup, HPE Aruba Networking, Microsoft Azure, Teams Phone, SharePoint Online, Ubiquiti Network Experience with Linux server administration (basic to intermediate level) for common distributions (Ubuntu, CentOS, or RHEL) Solid scripting skills in PowerShell (required), with additional experience in Python or .NET considered a strong plus Advanced experience in managing Microsoft 365 and ability to administer it in a hybrid environment At least one professional certification (Microsoft Certified: Azure Administrator Associate, VMware VCP, HPE ASE, or equivalent) is strongly preferred.
Tasks & Responsibilities IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux Virtualization: Configuration and management of ESX virtualization systems Server Administration: Perform server administration tasks and research event-log warnings and errors Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed Audits & Backups: Perform routine and scheduled audits of all systems, including backup Security Management: Implement and monitor security policies, assist in vulnerability assessments, and respond to security incidents following established procedures Automation & Scripting: Develop and maintain automation scripts to streamline routine administrative tasks and improve operational efficiency Capacity Planning: Monitor system performance and resource utilization, providing recommendations for infrastructure scaling and optimization Documentation: Draft and update documentation related to procedures and activities performed Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration Networking: Configure and manage networks using HPE Aruba Networking technologies Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint IT Projects: Participate in IT projects to improve infrastructure efficiency and security, with opportunities to lead smaller technical initiatives under supervision Profile Bachelor or Master Degree in Informatics or equivalent relevant experience 10+ years of proven experience in system administration roles, with demonstrable progression in technical responsibilities Excellent knowledge of Windows Server administration (2016/2019/2022) and Active Directory management Strong experience with VMWare ESXi virtualization and Veeam Good working knowledge of at least three of the following technologies: Citrix, Veeam Backup, HPE Aruba Networking, Microsoft Azure, Teams Phone, SharePoint Online, Ubiquiti Network Experience with Linux server administration (basic to intermediate level) for common distributions (Ubuntu, CentOS, or RHEL) Solid scripting skills in PowerShell (required), with additional experience in Python or .NET considered a strong plus Advanced experience in managing Microsoft 365 and ability to administer it in a hybrid environment At least one professional certification (Microsoft Certified: Azure Administrator Associate, VMware VCP, HPE ASE, or equivalent) is strongly preferred.
Experience – 5 to 9 Years 5+ years of development experience with IBM FileNet and Datacap technologies. 5+ years of development experience with Java, J2EE, JSF, web services and JSON. 3+ years of development experience with IBM case manager. 2+ years of Application support experience with document management systems.
TypeScript) Solid know how in working with SQL or No-SQL databases You write well-structured, efficient and maintainable code and actively keep the quality of the code base in check You have excellent analytical and problem-solving skills You are used to working in an English-speaking and agile environment You raise the bar of the software you work on You enjoy being responsible for a product, owning it deeply and as well push for own improvement ideas to work on within the team Nice to have Experience with centralized logging, monitoring, and alerting solutions (Datadog) Hands-on experience with a cloud ecosystem (e.g. AWS, GCP) and integration with orchestration services (like Dagster or Airflow) Experience with Elasticsearch or OpenSearch Experience building Data Models using dbt Experience of running data processing pipelines using distributed data processing frameworks Hands-on Experience with Machine Learning Models or LLM-based systems is a plus Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Laracast account for free Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU.
Du bringst idealerweise bereits Erfahrung in der Einführung bzw. dem Ausbau der ServiceNow-Platform im Konzern- bzw. öffentlichem Umfeld mitDu bist ein zertifizierter ServiceNow System Administrator (CSA)Du hast in mindestens einer der folgenden Practises Deine Implemenation Zertifizierung (CIS) absolviert: Customer Service Management (CSM)IT Service Management (ITSM)IT Operations Management (ITOM)Integrated Risk Management (IRM)Alternativ bringst Du Berufserfahrung in der Softwareentwicklung, Technologieberatung oder Systemintegration mit und bist motiviert dir ServiceNow Fähigkeiten eigenständig anzueignenDu bringst idealerweise fachliche Erfahrungen im Projektmanagement und/oder Service Management mitDeine kommunikativen Fähigkeiten auf fachlicher Ebene sind ausgeprägtDeine Deutschkenntnisse sind auf C1-NiveauBereitschaft für gelegentliche Reisen innerhalb Deutschlands bringst Du mit
The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.
Du bringst idealerweise bereits Erfahrung in der Einführung bzw. dem Ausbau der ServiceNow-Platform im Konzern- bzw. öffentlichem Umfeld mitDu bist ein zertifizierter ServiceNow System Administrator (CSA) und hast Erfahrung in mindestens einer der folgenden Practises (CIS Zertifizierung wünschenswert): Customer Service Management (CSM)IT Service Management (ITSM)IT Operations Management (ITOM)Integrated Risk Management (IRM)Alternativ bringst Du Berufserfahrung in der Softwareentwicklung, Technologieberatung oder Systemintegration mit und bist motiviert, Dir ServiceNow Fähigkeiten eigenständig anzueignenDu bringst fachliche Erfahrungen im Projektmanagement und/oder Service Management mitDu verfügst über analytsich-konzeptionelle Fähigkeiten und hast Spaß daran, zwischen IT- und Fachbereich zu agierenDeine Deutschkenntnisse sind auf C1-NiveauBereitschaft für gelegentliche Reisen innerhalb Deutschlands bringst Du mit
The Role As the central point of coordination within our Cambridge office, you will: Act as the first point of contact for the office, handling incoming calls and emails professionally and ensuring excellent customer service at all times. Manage and qualify incoming sales enquiries and provide administrative support to the sales team. Serve as the primary contact for after-sales service enquiries in the UK, coordinating next steps including appointment scheduling and material deliveries.
Your Tasks Sales Strategy: develop and execute the country sales strategy aligned with regional and globals goals, identify new business opportunities, customers and market segments, analyze market trends and customer activity Manage local Sales and Service Business: build up strong relationships to customers, manage contract negotiations, manage service business and ensure high service quality in the country, promotion of new KHS machines and service products, assist with order clarifications and support project management Establish a sustainable representative office: Administrative Day to Day management of the local branch office / representation in the country, establish necessary team structures and recruiting of staff, provide leadership and guidance to local team, ensure compliance with local laws and regulations, build up necessary country procedures/policies and ensure their compliance to global group procedures and requirements.
Your Tasks Sales Strategy: develop and execute the country sales strategy aligned with regional and globals goals, identify new business opportunities, customers and market segments, analyze market trends and customer activity Manage local Sales and Service Business: build up strong relationships to customers, manage contract negotiations, manage service business and ensure high service quality in the country, promotion of new KHS machines and service products, assist with order clarifications and support project management Establish a sustainable representative office: Administrative Day to Day management of the local branch office / representation in the country, establish necessary team structures and recruiting of staff, provide leadership and guidance to local team, ensure compliance with local laws and regulations, build up necessary country procedures/policies and ensure their compliance to global group procedures and requirements.
Your tasks Strategic customer engagement & planning Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges Create future opportunities by translating customer needs & business trends into potential solutionsLink senior DHL executives with account counterparts at board or senior management level Relationship & opportunity development Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topicsProactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilitiesManage the renewal agenda in a proactive manner at a global and regional level Preparing, winning & implementing the deal Create and present high complexity solutions to customer demonstrating clear business & solution fitEnsure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer Service management & account maintenance Act as key contact for customer and channel the communication toaccount teams and DHL internal functionsSupport effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year Strategic Thinking & Targeting Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the sameProactively identify best fit opportunities for DHL across regions/products/solution Selling & Influencing Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledgeDevelop proposals that adhere to internal guidelines & commercial standards Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor’s position Developing Commercially Viable & Innovative Solutions Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisionsEngage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and externalUnderstand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment Working Across the Business •Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale •Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation Your profile University degree in Business, Logistics or related10-12 years’ experience in Logistics Industry, Service Industry, within the sector or with the Customer 5 years’ experience with one or more DPDHL divisions in regional/ global environment7-10 years’ of commercial management experience5 years’ Consultative Selling experience working at board level in an international environment5 years’ experience in solution design, operational, performance and project managementExcellent analytical & problem solving skillsEffective presentation & facilitation skillsExcellent business English and French (written and oral)Structured work approach International exposure and cultural sensitivityAbility to engage and lead discussions at board level with senior managementAbility to work independently and within a team to deliver resultsAbility to lead and influence without formal authorityAbility to adapt and perform under changing and uncertain conditionsAbility to manage virtual, global teams •Willing to undertake (extensive) international travel Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities.