We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
You actively focus on and prioritize core products such as fuel, toll, refund, TMS, telematics, and e‑mobility. You work closely with Customer Service, Partner Consulting, and Sales Management. You actively participate in strategic partner and customer meetings in your region. You support the Sales Managers in complex offer, contract, and pricing negotiations.
You actively focus on core products such as fuel, e‑mobility, and fleet management systems. You work closely with Customer Service, Partner Consulting, and Sales Management. You actively support strategic partner and customer meetings in the region. You support the Sales Managers in complex proposal, contract, and pricing negotiations.
You answer questions clearly, solve problems quickly and always respond to our customers with understanding. You draw conclusions from customer feedback on how service and processes can be improved, and take a structured approach to this. You recognise where additional services for our customers make sense and thus contribute to the success of the business.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
What makes you stand out You bring several years of experience in network administration or network engineering, particularly with Zscaler, Fortinet FortiGate, Cisco, and Cisco Meraki.You have in‑depth knowledge of current network and security technologies.You have experience in designing and operating complex enterprise networks.Ideally, you have experience managing external service providers.You think analytically and independently solve complex technical challenges.You enjoy knowledge sharing and working as part of a team.You stand out through strong communication skills and a service‑oriented mindset.Very good written and spoken German and English skills round off your profile.
Become part of our diverse, dedicated and unique team! What you can expect The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives.
IT specialist).You have professional experience in application development for SAP systems, ideally with a focus on SD/MM.Preferably, you have already gained experience with S/4HANA and SAP BTP.A passion for new technologies, IT trends, and agile development sets you apart.You have strong analytical and communication skills as well as a service-oriented and self-reliant working style within project teams.Fluent German and good English skills complete your profile. We are looking forward to your application and to applicants who enrich our diverse culture!
Main Responsibilities: • Post incoming payments and manage vendor accounts • Reconcile AP sub-ledger to the general ledger • Assist in preparing balance confirmations and reports • Support month-end activities and documentation • Review and process vendor invoices and employee expense claims in accordance with company policies • Perform 3-way matching for purchase orders, invoices, and receipts • Prepare and execute regular payment runs (wires, ACH, checks) • Reconcile vendor accounts and resolve discrepancies or payment issues • Assist with AP month-end closing, including journal entries and accruals • Maintain accurate AP ledger records and support general ledger integrity • Communicate with vendors and internal stakeholders to ensure timely resolution of issues • Support internal and external audit requirements with documentation • Contribute to the improvement of AP procedures and participate in system/process updates What makes you stand out • Degree in Accounting, Finance, or related field • 2–3 years of experience in AP or accounting • Familiarity with ERP systems and accounting principles • Detail-oriented with good time management skills • Solid understanding of accounting principles (GAAP/IFRS) • Strong Excel skills and attention to detail • Effective communication and organizational skills • Ability to work under deadlines and manage multiple priorities • Experience in a high-volume or shared services AP environment • Attention to detail. • Advanced English language skills, German is a plus. We are looking forward to your application and to applicants who enrich our diverse culture!
As part of our team, you will take on the following responsibilities: You are responsible for the independent acquisition of fuel and vehicle services suppliers, building and sustainably maintaining strategic partnerships, including contract negotiations and the optimization of existing framework agreementsYou prepare reports and KPIs to actively manage and evaluate supplier performanceYou take ownership of comprehensive relationship management and strategically expand your network to identify new business opportunities in the mobility sectorYou develop the country strategy and implement it independentlyYou identify and commercialize new business opportunities, such as app-based parking or mobility services, and actively contribute to innovation in the mobility environmentYou take on (partial) leadership and coordination of cross-functional projects and are responsible for the rollout of mobile payment, the DKV Chipcard, and other innovative technologiesYou monitor volume targets, special agreements, and incentives, and coordinate across interfaces to implement sales promotion initiatives and optimize gross profit.
Then join our team and help shape the future of AI-powered products and services at DKV Mobility! Your Mission As part of our AI platform team, you will: Work closely with AI Solution Architects, AI Engineers, and cross-functional technical teams to design, develop, and implement AI solutions across our products and services.Build and maintain a scalable, secure, and efficient infrastructure for our AI platform while continuously expanding your expertise in cloud services.Translate business requirements into functional AI solutions — guided by experienced colleagues in an agile development environment.Develop and maintain integrations between our AI platform (e.g., Conversational AI) and internal systems to support diverse business needs.Create demos and proof-of-concepts that showcase AI capabilities and promote AI adoption within the company.Act as a technical expert for our agentic AI platform, supporting other teams in leveraging AI and building their own solutions.
What you can expect Do you have experience in telephone sales, speak Polish fluently and want to work in an innovative company that is a leader in the professional services sector? The following offer is just for you! As a Inside Sales Representative, you will be jointly responsible for acquiring new customers in the selected segment and increasing sales.
As part of our team, you will take on the following responsibilities: You support the Project Management Office (PMO) in introducing project management structures and processes for the project portfolio.You also contribute to expanding the PMO’s range of services, support colleagues in project execution and project administration, and gain detailed insights into managing the project business.You work in day‑to‑day operations as well as on the design and implementation of KPIs, reports, and trainings.You have the opportunity to contribute every day and gain behind‑the‑scenes insights into our company.You quickly take on responsibility as a fully‑fledged team member and receive continuous support from mentors.
Key Responsibilities: Independently design technical solutions for forward-looking platform architectures and align them with Software and Enterprise Architects.Develop and document complex technical concepts and architectural blueprints based on modern platform technologies in close collaboration with Solution Architects.Take responsibility for the design, development, and operation of innovative, service-oriented platform solutions leveraging cloud technologies and IT security best practices.Integrate SaaS solutions into the target platform architecture, ensuring seamless interoperability and long-term sustainability.Ensure robust Service Design, aligning architecture with business requirements, SLAs, and operational excellence standards.Own Availability Management and Capacity Management, ensuring scalability, resilience, and performance optimization of platform services.Continuously evaluate technologies and vendors, including monitoring product roadmaps and making strategic selection recommendations.Initiate and coordinate security assessments and penetration tests, ensuring compliance with internal and external security standards.
As part of our team, you will take on the following responsibilities: You take full end‑to‑end responsibility for the coordination of overarching and clearly defined tolling projects and related tasks.You are responsible for holistic stakeholder management and act as the central point of contact for all Sales Units regarding tolling products, services, and functional initiatives, as well as for all other relevant stakeholders.You structure and drive alignment processes between departments, for example on offer strategies, roadmaps, pricing, or campaigns.You prioritize and coordinate sales requests in close alignment with the respective functional teams.You translate complex technical and business topics into clear, understandable content for all relevant stakeholders.You build and actively maintain a strong, reliable network across all stakeholders, with a particular focus on the Sales Units.You actively manage stakeholders by identifying needs, managing expectations, and addressing conflicts in a solution‑oriented manner.You continuously develop and improve product‑ and sales‑related processes, such as information flows, feedback loops, and go‑to‑market approaches.You identify synergies across all involved stakeholders and units and derive concrete actions from them.
As part of our team, you will take on the following responsibilities: You design, build, and operate modern cloud services based on container, PaaS, and SaaS technologies.You work daily with Azure Kubernetes, Azure DevOps, Kafka, the Grafana stack, Instana, ArgoCD, and cloud‑native Postgres databases.You integrate new technologies into the DKV cloud environment and ensure their seamless functional operation.You develop additional software and integration components using agile methods and create clear technical requirements.You ensure a stable, scalable, and secure operation of our cloud infrastructure – including monitoring and recovery in case of failures.You support and train the development teams, optimize existing solutions, and continuously evaluate new technologies.
Maintains a positive outlook at work; handles criticism well and learns from itAbility to establish and maintain effective working relationships with a wide network of individuals e.g. co-workers, managers and customersEffective mentoring and training skills, fostering learning and knowledge sharing with colleagues IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
#LI-Remote #LI-HARJINDERBHUMVRA IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Tasks & Responsibilities IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux Virtualization: Configuration and management of ESX virtualization systems Server Administration: Perform server administration tasks and research event-log warnings and errors Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed Audits & Backups: Perform routine and scheduled audits of all systems, including backup Security Management: Implement and monitor security policies, assist in vulnerability assessments, and respond to security incidents following established procedures Automation & Scripting: Develop and maintain automation scripts to streamline routine administrative tasks and improve operational efficiency Capacity Planning: Monitor system performance and resource utilization, providing recommendations for infrastructure scaling and optimization Documentation: Draft and update documentation related to procedures and activities performed Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration Networking: Configure and manage networks using HPE Aruba Networking technologies Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint IT Projects: Participate in IT projects to improve infrastructure efficiency and security, with opportunities to lead smaller technical initiatives under supervision Profile Bachelor or Master Degree in Informatics or equivalent relevant experience 10+ years of proven experience in system administration roles, with demonstrable progression in technical responsibilities Excellent knowledge of Windows Server administration (2016/2019/2022) and Active Directory management Strong experience with VMWare ESXi virtualization and Veeam Good working knowledge of at least three of the following technologies: Citrix, Veeam Backup, HPE Aruba Networking, Microsoft Azure, Teams Phone, SharePoint Online, Ubiquiti Network Experience with Linux server administration (basic to intermediate level) for common distributions (Ubuntu, CentOS, or RHEL) Solid scripting skills in PowerShell (required), with additional experience in Python or .NET considered a strong plus Advanced experience in managing Microsoft 365 and ability to administer it in a hybrid environment At least one professional certification (Microsoft Certified: Azure Administrator Associate, VMware VCP, HPE ASE, or equivalent) is strongly preferred.
Tasks & Responsibilities IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux Virtualization: Configuration and management of ESX virtualization systems Server Administration: Perform server administration tasks and research event-log warnings and errors Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed Audits & Backups: Perform routine and scheduled audits of all systems, including backup Security Management: Implement and monitor security policies, assist in vulnerability assessments, and respond to security incidents following established procedures Automation & Scripting: Develop and maintain automation scripts to streamline routine administrative tasks and improve operational efficiency Capacity Planning: Monitor system performance and resource utilization, providing recommendations for infrastructure scaling and optimization Documentation: Draft and update documentation related to procedures and activities performed Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration Networking: Configure and manage networks using HPE Aruba Networking technologies Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint IT Projects: Participate in IT projects to improve infrastructure efficiency and security, with opportunities to lead smaller technical initiatives under supervision Profile Bachelor or Master Degree in Informatics or equivalent relevant experience 10+ years of proven experience in system administration roles, with demonstrable progression in technical responsibilities Excellent knowledge of Windows Server administration (2016/2019/2022) and Active Directory management Strong experience with VMWare ESXi virtualization and Veeam Good working knowledge of at least three of the following technologies: Citrix, Veeam Backup, HPE Aruba Networking, Microsoft Azure, Teams Phone, SharePoint Online, Ubiquiti Network Experience with Linux server administration (basic to intermediate level) for common distributions (Ubuntu, CentOS, or RHEL) Solid scripting skills in PowerShell (required), with additional experience in Python or .NET considered a strong plus Advanced experience in managing Microsoft 365 and ability to administer it in a hybrid environment At least one professional certification (Microsoft Certified: Azure Administrator Associate, VMware VCP, HPE ASE, or equivalent) is strongly preferred.
Would you like tosource alternative solutions and maintain contingency plans to Key Account Customers without drop in service levels at all time?Are you interested in motivation, coaching and guiding team members for career development? If yes, please read on.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
As part of our team, you will take on the following responsibilities: You take on the control and monitoring of service relationships with external partners and service providers.You also support the specification, tendering, and procurement of new IT services as well as the selection of suitable service providers.In addition, you further develop existing services, SLAs, and KPIs and optimize them in terms of quality, compliance, and cost.You evaluate new technologies or solution approaches and provide recommendations for future business requirements.You conduct monitoring of the applications and services in use and ensure their stability.You also analyze incidents and ensure sustainable resolution within Second Level Support.Furthermore, you plan, coordinate, and oversee IT projects from implementation through testing to rollout, ensuring a smooth transition into operations.You further develop IAM processes such as identity lifecycle, role and authorization concepts, and recertifications, ensuring compliance requirements are met.
Participate in tenders, including preparation, submission, and follow-up. Support office-based (customer service) teams with customer security requests, complaints, or payment questions. Ensure accurate internal reporting through CRM systems.
As part of our team, you will take on the following responsibilities: You manage, monitor and continuously develop service and performance relationships with external partners and service providers in a cloud environment.You gather, assess and translate business requirements from internal departments into sustainable and scalable cloud services.You continuously optimize existing services and service level agreements, balancing quality, performance and cost efficiency.You support the definition, sourcing and implementation of new service offerings and actively contribute to the selection of suitable service providers.You evaluate new technologies and alternative solutions and provide well‑founded recommendations to meet current and future business requirements.You plan, coordinate and deliver IT and cloud projects end‑to‑end, from conception and implementation through testing, rollout and transition into operations.You perform economic evaluations of cloud and infrastructure costs and actively drive cost optimization initiatives in line with FinOps principles.You design and implement measures to increase efficiency, for example through automation and the use of AI‑based solutions.
Become part of our diverse, dedicated and unique team! What you can expect DKV Euro Service B.V., based in Noordwijkerhout, offers complete mobility solutions for the business market in the Netherlands, Belgium, and Luxembourg.
What makes you stand out You hold a degree in business, engineering or a related field, or an equivalent qualification.You bring several years of experience in analysing, designing and optimising digital service and end‑to‑end processes, and have successfully implemented these in projects.You work confidently with methods such as Lean, Six Sigma or comparable approaches and ideally have experience in process modelling, particularly BPMN 2.0.Your way of working is structured, analytical and solution‑oriented, with a strong focus on user‑ and service‑centric digital processes.You stand out through strong communication and facilitation skills, confident stakeholder management, and enjoy working both independently and as part of a team.You are familiar with contributing to strategic initiatives aimed at further developing digital service processes.Fluent German skills, combined with very good English skills, complete your profile.
As part of our team, you will take on the following responsibilities: You are responsible for the operation, continuous development, and hardening of our enterprise‑wide PKI landscape (on‑premises and cloud).You design, implement, and operate Azure‑based PKI services, in particular Microsoft Cloud PKI and Microsoft Intune Certificate Lifecycle Management.You integrate certificate services into modern zero‑trust architectures.You develop and implement secure certificate and key management processes.You support the modernization of our identity and security infrastructure, especially in hybrid Azure environments.You work closely with security and infrastructure teams to establish secure and automated certificate workflows.You actively contribute to IT security projects and create security and architecture concepts.In close collaboration with the Group Information Security Office, you ensure compliance with regulatory and internal security requirements.You drive continuous process optimization, automation, and documentation.
Refund Services Product Manager (gn) - Location Romania Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
What you can expect You take on the functional and disciplinary responsibility for all FTEs in the Sales Data Hub within the federated data setup, including Data Engineers, Data Scientists, Data Governance roles and Product Owners Data.You define, design, develop, and operate cloud‑based data products for the Sales, Marketing, and Customer Service business units.You are responsible for the methodological integration of data assets and data products.You manage the Sales Data Hub operationally and further develop it as a specialized unit for data‑driven solutions in Sales, Marketing, and Customer Service.You are responsible for the further development and ongoing maintenance of all sales‑related models based on feedback and requirements from the sales organization.You lead projects related to planning, expanding, and organizing new and existing products in collaboration with the relevant business units and external partners.You assume technical responsibility for data products developed by or for the Sales, Marketing, and Customer Service areas within the Data Intelligence & Analytics team.You drive the continuous expansion, professionalization, and organizational development of the Sales Data Hub within the existing governance and organizational framework.
You have very strong analytical and communication skills and demonstrate a service‑oriented, self‑driven way of working within project teams.Fluent German and good English skills complete your profile. We are looking forward to your application and to applicants who enrich our diverse culture!
You are experienced with analytics tools and testing tools and have know‑how in personalization and journey design. You bring service design experience across system and app boundaries and are familiar with product data structures. You have excellent language skills in German and English.
In this role, you are responsible for the ongoing development of our payment solutions in close collaboration with external service providers, internal stakeholders, and in alignment with management.You coordinate technical providers, in particular our processing service provider as well as connected systems and additional partners.
Customer Service Representative (gn) - Location: Noordwijkerhout NL Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
What makes you stand out You have several years of experience leading teams in a payments, IT, or platform operations environment.You bring solid expertise in payment processing, ideally in the areas of card acceptance, authorization systems, or payment schemes.You hold a completed degree in Computer Science, Business Informatics, Business Administration, or a comparable qualification.You have experience operating highly available 24/7 systems as well as in incident and provider management.You also have a strong technical understanding of complex system architectures, integrations, and data flows.You have proven experience managing external service providers and leading complex, cross-functional projects.You are able to develop and implement technical concepts, feasibility analyses, and innovative solution approaches.You work in a structured and analytical manner and stand out through strong communication and stakeholder management skills.Very good German and English language skills, both written and spoken, complete your profile.
Career –Externally accredited training and development opportunities including support with professional qualifications, Service awards, LinkedIn learning, Learning & development programmes. Work Life Balance – 187.5 holiday hours, 9 customary holidays. Flexible start and finish times, lunchtime finish on Fridays, Enhanced maternity pay, Enhanced paternity pay, Bereavement leave.
To support this, the Facilities & Maintenance Manager will take responsibility for the full range of site services across the Belfast campus, including but not limited to site security, cleaning, waste management, landscape maintenance, pest control, office and plant relocations, building services maintenance, and asset/equipment upkeep.
Very high attention to detail Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal. Ability to maintain professionalism at all times and be an ambassador of the team.
In this position you will work with applications engineers, product engineers and account managers to design and offer Leybold service and solutions that helps clients supercharge their process efficiencies. This position acts as the service sales liaison between the Leybold factory and the client with the intent to teach companies how to maximize the life cycle of their equipment through means of the VTS Service Ladder.
With your own motivation and enthusiasm, you will inspire your employees to give their best every day.For the personal support of our micro and small business customers, you will rely on your operational team of around 35 employees in our international service hub. Customer satisfaction and a genuine customer-first mindset in service delivery are your top priorities.You will work hand in hand with your team and the customer service units of all European business units to ensure that the support provided to our micro and small business customers as well as intraday and interday steering is in line with our SOPs.You will establish data- and KPI-driven customer operations, ensure transparency in customer satisfaction and service performance, and use insights for sustainable optimisation.Your impact will be measured by an increase in customer satisfaction.
As part of our team, you will take on the following responsibilities: You implement, administer, and monitor IT systems and services within hybrid infrastructures (on‑premises, multi‑cloud, and hybrid cloud environments), including IaaS, PaaS, and SaaS services as well as their integration and Infrastructure as Code, for example using Terraform, with a strong focus on cyber recovery.You analyze and resolve incidents in 2nd- and 3rd-level support, placing particular emphasis on cyber recovery scenarios.You continuously develop existing systems and services to improve performance, reduce costs, and minimize risks, including through the use of automation and AI.You ensure smooth system operations as well as correct and efficient licensing within the scope of lifecycle management.You manage and control external partners and service providers in close coordination with your manager and support market analyses for the selection and evaluation of hardware, software, and IT services.You contribute to the development of concepts and implement these concepts in solutions related to cyber recovery and business continuity.You support the planning, coordination, and execution of IT projects and business sub-projects during the implementation, testing, and rollout phases.You participate in advising business departments on projects and changes to IT services, systems, and applications, particularly with a focus on cyber recovery and continuity management.You create and maintain the necessary documentation for operations and support, especially for cyber recovery processes.You support the continuous analysis of process improvements as well as efficient interface and automation solutions, and evaluate and implement them.
As part of our team, you will take on the following responsibilities: You are responsible for the implementation, administration, monitoring, and maintenance of IT systems and services in a Windows Server environment, in compliance with defined security policies.You analyze and resolve incidents in 2nd- and 3rd-level support within the Windows Server infrastructure.You implement hardening measures to reliably meet regulatory, compliance, and security requirements.In addition, you ensure the continuous development of the systems, with a focus on security, efficiency, and stability, and guarantee stable operations as well as correct and efficient licensing within lifecycle management.You manage and monitor external service providers and ensure a high level of service quality.You conduct market analyses for the selection and evaluation of hardware and software products.You design and implement concepts for server and application operations in compliance with defined security policies.You plan, coordinate, and support IT projects and business sub-projects from realization through testing to rollout.You advise business departments on projects, changes, and adjustments to IT services, systems, and applications.You analyze and evaluate functional, technical, and business requirements and ensure their secure integration.You identify potential for process optimization, automation, and interface improvements and implement them sustainably.
You design, plan, and implement infrastructure technology solutions and ensure their sustainable integration into the existing architecture.You are responsible for managing and continuously developing the existing IT services and contribute your expertise in an advisory capacity to other internal IT units. In addition, you evaluate alternative technologies and identify optimization potential in order to align architectural decisions with the company’s strategic objectives.You develop and maintain the company-wide Asset Classification Methodology (CIAA) and ensure its consistent application while taking security and compliance requirements into account.
As part of our team, you will take on the following responsibilities: You will take responsibility for the implementation, administration, monitoring, and continuous development of IT systems and services in a Windows server environment, ensuring compliance with applicable security policies.You will analyze and resolve incidents as part of 2nd- and 3rd-level support and ensure stable and reliable operations.You will be responsible for smooth system operations as well as correct and efficient licensing within the scope of lifecycle management.You will continuously enhance existing systems to sustainably increase security, efficiency, and stability.You will manage and oversee external partners and service providers in close coordination with the responsible manager.You will contribute to the design and implementation of concepts in the area of server and application operations, taking defined security policies into account.You will support the planning, coordination, and execution of IT and business projects during the implementation, testing, and rollout phases.You will advise business departments on projects and changes to IT services, systems, and applications, and analyze and evaluate technical, functional, and process-related requirements, including automation potential.
The DPDHL Group Corporate Audit Department currently has an opening for a highly motivated Senior Internal Auditor in its Americas Regional Audit Office in Plantation, Florida to perform audits on the following DP DHL divisions and related service organizations in the Americas region: DHL Express; DHL Supply Chain; DHL Global Forwarding; Post & Parcel, eCommerce Solutions; Global Business Services.
The Role: The Clinic Operations Manager is responsible for the overall day-to-day operational leadership of the clinic, ensuring safe, efficient, high-quality, and patient-centred service delivery. Reporting directly to the General Manager (GM), the role leads all clinic operational teams (Patient Support, Nursing, and Lab) and is accountable for workforce performance, operational effectiveness, patient experience, complaints management, and service standards.
As part of our team, you will take on the following responsibilities: You are responsible for workforce planning for your assigned area across all relevant planning horizons (VCP, budget and forecast; externally: long‑term planning, budgeting and forecasting) and ensure proactive and efficient resource management.You manage the end‑to‑end monthly, quarterly and annual close processes, including the calculation and posting of personnel provisions, and confidently present the results to external auditors.You perform in‑depth analysis and evaluation of HR KPIs and derive both strategic and operational recommendations for management.You ensure a high level of HR data quality and continuously optimize it as the basis for valid, internationally oriented reporting and meaningful analyses.You take on internal coordination and interface management with international sales organizations and acquired companies, including data preparation and integration into global HR reporting.You are responsible for external coordination with all service providers of sales subsidiaries and acquisitions regarding the provision of HR data, ensuring proper and accurate accounting at all times.As a sparring partner and advisor, you support internal and external stakeholders in all matters related to personnel‑related KPIs within HR controlling.You actively contribute to HR‑related projects, take on sub‑project leadership responsibilities and drive the standardization and further development of the HR KPI system.You support the onboarding and integration of new M&A entities into the group structure (PMI re‑design project).
Furthermore, you will be involved in the planning and further development of new services and processes, for example by conducting research or preparing initial concept drafts.Another element of your role is the creation of profitability, revenue, and sales volume analyses for products within the eMobility portfolio.