Job Purpose: Acts as key contact for allocated customersAccepts and processes orders for handover to OperationsStays informed on shipment and exception status for allocated customersProactively informs customer on shipment status and exceptionsProvides spot quotations and performs up- and cross-selling on inbound customer callsPasses on leads to SalesHandles customer inquiriesHandles customer requests with regard to Go Green topicsTakes and handles any customer complaints; solves customer complaints or assigns tasks to other functionsActs as first contact point for customer claims for notification and reception of claims and respective document collection Knowledge Skills and Experience: Good knowledge of forwarding business, DGF products (AFR/OFR) and business systemsGood knowledge of CS processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsCommercial attitude Good knowledge in English (verbal/written) and Fluency in ChineseOne year experience in Freight Forwarding and/or Customer Services
Credicom GmbH sucht in eine/n Kundenbetreuung / Customer Service / Customer Success (m/w/d) (ID-Nummer: 13693412)
• arbeitest Du eng mit CRM-Product-Ownern, Marketing Data & Analytics, Branding & Communications, Kampagnenmanagement sowie Sales und Customer Lifetime Services zusammen. Für ein “perfect match” brauchst Du: • mehrjährige Erfahrung im CRM-, Marketing-Automation- oder Customer-Journey-Umfeld und Praxis mit Dynamics 365 Customer Insights oder vergleichbaren Tools und Werkzeugen
• arbeitest Du eng mit CRM-Product-Ownern, Marketing Data & Analytics, Branding & Communications, Kampagnenmanagement sowie Sales und Customer Lifetime Services zusammen. Für ein “perfect match” brauchst Du: • mehrjährige Erfahrung im CRM-, Marketing-Automation- oder Customer-Journey-Umfeld und Praxis mit Dynamics 365 Customer Insights oder vergleichbaren Tools und Werkzeugen
FUTRUE GmbH sucht in Gräfelfing bei München eine/n Manager Customer Care & Service Healthcare (B2B) * | Kundenbetreuung | Kundenservice | Customer Service (ID-Nummer: 13676335)
Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S. Commerce export regulations. Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S. Commerce export regulations. Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.Provide support to the Territory Account Manager for quotations when they are traveling.Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.Obtain End-use customer information to comply with U.S.
TIMEConsult GmbH sucht in eine/n Customer Service Specialist Export/Customer Service Advisor (m/w/d)* - mit Homeoffice Option (ID-Nummer: 13650735)
Sasol Germany GmbH sucht in Marl eine/n Customer Service Representative (ID-Nummer: 13669589)
ek robotics GmbH sucht in eine/n Abteilungsleiter:in Customer Field Service (ID-Nummer: 13684104)
Dortmunder Energie- und Wasserversorgung GmbH sucht in eine/n Werkstudent*in Customer Service – Kundencenter (ID-Nummer: 13710848)
WELEDA AG sucht in Schwäbisch Gmünd eine/n International Customer Service Coordinator (ID-Nummer: 13691927)
Key Responsibilities Customer Journey & Service Delivery Lead the full customer journey from onboarding through service delivery and long-term retention, ensuring a consistent, high-quality experience.
Oerlikon Textile GmbH & Co.KG sucht in Neumünster eine/n Vertriebsingenieur (gn) Customer Service (ID-Nummer: 13723829)
Your tasks Strategic customer engagement & planning Lead strategic customer dialogues with global decision makers to identify customer's business objectives, supply chain requirements & challenges Create future opportunities by translating customer needs & business trends into potential solutionsLink senior DHL executives with account counterparts at board or senior management level Relationship & opportunity development Position yourself as a strategic resource in a way that senior customer management seeks advice on high impact topicsProactively identify opportunities and develop recommendations on a global & regional level based on financial attractiveness, risk and fit of customer requirements with DHL capabilitiesManage the renewal agenda in a proactive manner at a global and regional level Preparing, winning & implementing the deal Create and present high complexity solutions to customer demonstrating clear business & solution fitEnsure common understanding of service expectations & solutions both with the customer, DHL countries/regions & within CSI Challenge solution delivery team to ensure customer inputs & requirements are translated into DHL offer Service management & account maintenance Act as key contact for customer and channel the communication toaccount teams and DHL internal functionsSupport effective Customer Satisfaction Survey (CSS) process & drive follow up activities to increase customer satisfaction year-on-year Strategic Thinking & Targeting Translate customer strategy into meaningful business opportunities of value for DHL divisions extended to board level independently, and ensure buy-in for the sameProactively identify best fit opportunities for DHL across regions/products/solution Selling & Influencing Develop & articulate business and solution fit that reflects customer’s requirements, sector & product knowledgeDevelop proposals that adhere to internal guidelines & commercial standards Prepare for commercial discussion by identifying customer’s buying criteria & developing strong pricing & negotiation strategies that incorporates knowledge of competitor’s position Developing Commercially Viable & Innovative Solutions Proactively offer x-divisional solutions that leverage all relevant products & capabilities of DHL divisionsEngage customers through consulting studies & customer workshops to identify opportunities to offer innovative solutions, by leveraging a broad network of resources internal and externalUnderstand key DHL & customer’s business drivers (e.g revenue, cost) & anticipate impact of business decisions & solutions based on the macro-economic environment Working Across the Business •Coordinate divisional account team (e.g. monthly team calls) and ensure that necessary resources are available on a global scale •Involve relevant CSI & divisional key stakeholders & secures buy-in & support for CDP, solution offering and implementation Your profile University degree in Business, Logistics or related10-12 years’ experience in Logistics Industry, Service Industry, within the sector or with the Customer 5 years’ experience with one or more DPDHL divisions in regional/ global environment7-10 years’ of commercial management experience5 years’ Consultative Selling experience working at board level in an international environment5 years’ experience in solution design, operational, performance and project managementExcellent analytical & problem solving skillsEffective presentation & facilitation skillsExcellent business English and French (written and oral)Structured work approach International exposure and cultural sensitivityAbility to engage and lead discussions at board level with senior managementAbility to work independently and within a team to deliver resultsAbility to lead and influence without formal authorityAbility to adapt and perform under changing and uncertain conditionsAbility to manage virtual, global teams •Willing to undertake (extensive) international travel Your benefits We offer excellent employee benefits, a competitive salary package and great development opportunities.
Beratung, Konzeption und Implementierung von Microsoft Dynamics 365 Customer Insights und/oder Customer Service Entwicklung moderner, integrierter Customer-Experiences auf Basis der Dynamics 365 Plattform Gestaltung von End-to-End-Customer-Journeys in Zusammenarbeit mit weiteren Dynamics-Modulen (Sales, Field Service, Business Central) Durchführung von Workshops, Analyse von Geschäftsprozessen und Erstellung von Fachkonzepten Umsetzung von Lösungen direkt im System (Low-Code/No-Code) Aufbau und Steuerung eines Nearshore-Netzwerks für internationale Zusammenarbeit Erste oder fundierte Erfahrung mit CRM- oder Customer-Data-Plattformen, idealerweise Microsoft Dynamics 365 Interesse an CX-Strategie, Customer Journey Design, Automatisierung und Datenmodellen Erfahrung im Microsoft-Umfeld oder hohe Motivation zur Einarbeitung Sicheres Deutsch und gute Englischkenntnisse Strukturierte, lösungsorientierte Arbeitsweise und Teamfähigkeit Flexible Arbeitsmodelle: Home-Office und bis zu 27 Tage Remote im EU-Ausland 30 Tage Jahresurlaub Weiterbildungsangebote über interne Academy Kurze Entscheidungswege und flache Hierarchien Attraktives Vergütungspaket: Fixgehalt + individueller variabler Anteil Vermögenswirksame Leistungen und weitere Benefits wie Jobrad und Mitarbeiterrabatte Gehaltsinformationen Attraktives Grundgehalt + variabler Anteil (individuelle Provisionen).
Beratung, Konzeption und Implementierung von Microsoft Dynamics 365 Customer Insights und/oder Customer Service Entwicklung moderner, integrierter Customer-Experiences auf Basis der Dynamics 365 Plattform Gestaltung von End-to-End-Customer-Journeys in Zusammenarbeit mit weiteren Dynamics-Modulen (Sales, Field Service, Business Central) Durchführung von Workshops, Analyse von Geschäftsprozessen und Erstellung von Fachkonzepten Umsetzung von Lösungen direkt im System (Low-Code/No-Code) Aufbau und Steuerung eines Nearshore-Netzwerks für internationale Zusammenarbeit Erste oder fundierte Erfahrung mit CRM- oder Customer-Data-Plattformen, idealerweise Microsoft Dynamics 365 Interesse an CX-Strategie, Customer Journey Design, Automatisierung und Datenmodellen Erfahrung im Microsoft-Umfeld oder hohe Motivation zur Einarbeitung Sicheres Deutsch und gute Englischkenntnisse Strukturierte, lösungsorientierte Arbeitsweise und Teamfähigkeit Flexible Arbeitsmodelle: Home-Office und bis zu 27 Tage Remote im EU-Ausland 30 Tage Jahresurlaub Weiterbildungsangebote über interne Academy Kurze Entscheidungswege und flache Hierarchien Attraktives Vergütungspaket: Fixgehalt + individueller variabler Anteil Vermögenswirksame Leistungen und weitere Benefits wie Jobrad und Mitarbeiterrabatte Gehaltsinformationen Attraktives Grundgehalt + variabler Anteil (individuelle Provisionen).
Vanwege uitbreiding van onze werkzaamheden op één van onze sites in Beringe zijn we op korte termijn op zoek naar 4 nieuwe collega’s voor de rol van Customer Service Agent. Wat ga je doen? In deze uitdagende functie van Customer Services Medewerker ben je vanaf het begin betrokken bij het opstarten van een nieuwe Customer Service afdeling.
Marketing abgeschlossen oder bringst alternativ eine vergleichbare Qualifikation mit.Deine Erfahrung: Du bringst mehrjährige Berufserfahrung im Kundenservice mit – idealerweise im B2B-Umfeld.Deine Leadership-Skills: Du hast bereits Erfahrung in der Führung eines Teams z. B. als Leitung Kundenbetreuung, Customer Service, bzw. Customer Care, Customer Success Manager (m/w/d) o. Ä. und überzeugst durch klare Kommunikation sowie deine Fähigkeit, Menschen zu motivieren.Dein Verhandlungsgeschick: Du gehst sicher und lösungsorientiert in die Preisverhandlungen mit Geschäftskunden.Dein Kundenfokus: Eine ausgeprägte Kundenorientierung und ein hohes Maß an Servicebereitschaft zeichnen dich aus.Deine analytische Denkweise: Du verfügst über starke analytische Fähigkeiten, denkst strukturiert und findest auch bei komplexen Fragestellungen praktikable Lösungen.
Frequentis Orthogon GmbH sucht in eine/n Customer Services Engineer (all genders) (ID-Nummer: 13710974)
trans-o-flex ThermoMed GmbH & Co. KG sucht in eine/n Customer Service (m/w/d) (ID-Nummer: 13639155)
Page Personnel sucht in eine/n Customer Service Mitarbeiter (m/w/d) (ID-Nummer: 13746584)
DACHSER SE sucht in eine/n Teamleitung (m/w/d) Customer Service (ID-Nummer: 13683276)
DIS AG sucht in eine/n Customer Service Mitarbeiter*in (m/w/d) (ID-Nummer: 13677973)
FINN GmbH sucht in eine/n Teamleiter/in Customer Service (m/w/d) (ID-Nummer: 13603242)
DIS AG sucht in eine/n Customer Service / Kundenbetreuung (m/w/d) (ID-Nummer: 13662825)
DACHSER SE sucht in eine/n Gruppenleitung (m/w/d) Customer Service (ID-Nummer: 13659897)
Thorlabs GmbH sucht in eine/n Customer Service Sachbearbeiter/in (m/w/x) (ID-Nummer: 13691209)
REWE Group sucht in eine/n Werkstudent Customer Service (m/w/d) (ID-Nummer: 13699017)
BioKryo GmbH sucht in eine/n Mitarbeiter (m/w/d) Customer Service (ID-Nummer: 13636581)
Customer Service Representative (w/m/d) For 30 years, Brunner´s Personnel Services has been successfully placing skilled professionals and managers in the Munich area.
Dirk Rossmann GmbH sucht in eine/n Projektmanager (m/w/d) Customer Service (ID-Nummer: 13746063)
SurTec Deutschland GmbH sucht in eine/n Customer Service Specialist (w/m/d) (ID-Nummer: 13743788)
ELANTAS Europe GmbH sucht in eine/n Mitarbeiter Customer Service (m/w/d) (ID-Nummer: 13741837)
IEP Technologies GmbH sucht in eine/n Teamleiter (m/w/d) Customer Service (ID-Nummer: 13744678)
Leatherman Europe GmbH sucht in eine/n Customer Service Specialist (m/w/d) (ID-Nummer: 13472580)
Diazyme Europe GmbH sucht in eine/n Mitarbeiter Customer Service (m/w/d) (ID-Nummer: 13679993)
Unger Germany GmbH sucht in eine/n Werkstudent im Customer Service (m/w/d) (ID-Nummer: 13664202)
PTS Group GmbH sucht in eine/n Customer Service Agent (m/w/d) (ID-Nummer: 13715174)
Seven Industrial GmbH sucht in eine/n Customer Service Agent (m/w/d) (ID-Nummer: 13703071)
pfenning logistics GmbH sucht in eine/n Sachbearbeiter (m/w/d) Customer Service (ID-Nummer: 13649763)
Gies Kerzen GmbH sucht in eine/n Vertriebsinnendienst / Customer Service (m/w/d) (ID-Nummer: 13580150)
KONE GmbH sucht in Hannover eine/n Customer Service Manager (m/w/d) (ID-Nummer: 13643892)
ToolTime GmbH sucht in Berlin eine/n Customer Service Manager (m/f/d) (ID-Nummer: 13634620)
EXPLETO GmbH sucht in Aachen eine/n Customer Service Agent (m/w/d) (ID-Nummer: 13664355)
Ballyclare GmbH sucht in Hamburg eine/n Mitarbeiterin Customer Service (m/d/w) (ID-Nummer: 13521127)
AWANTYS GmbH sucht in Wiehl eine/n Customer Service Manager (w/m/divers) (ID-Nummer: 13324986)
Enovis Surgical Germany GmbH sucht in eine/n Customer Service Manager (m/w/d) (ID-Nummer: 13677574)
Pedex GmbH sucht in Wald-Michelbach eine/n Customer Service Representative (m/w/d) (ID-Nummer: 13672146)
AXRO GmbH sucht in Hamburg - Eidelstedt eine/n Mitarbeiter Customer Service (m/w/d) (ID-Nummer: 13604606)