Deine Aufgaben Du unterstützt im Projekt SAP S4/HanaDu unterstützt die Einführung der Rechnungsübermittlung über E-Invoicing für Deutschland und andere EU-Länder über SAPDu gewinnst Einblicke in den gesamten Prozess „von der Kundenbestellung bis zur Zahlung der Rechnung“Du überwachst den Rechnungsversand per E-Mail und EDI für unsere Kunden aus Deutschland und EU- Ländern. Du kommunizierst mit dem Customer Service und dem Kundenkreditmanagement.Du analysierst die unterschiedlichen Kundenanforderungen zum Thema E-Invoicing für Deutschland und diverse EU-LänderDu gewinnst einen Einblick in die interdisziplinäre Zusammenarbeit mit Accounting und externen DienstleisternDu lernst neue automatische Prozesse bzgl. der Rechnungsübermittlung kennen und diese in die Prozesse zu integrierenDu unterstützt im operativen Tagesgeschäft in diversen Bereichen Dein Profil Du studierst BWL, vorzugsweise mit Schwerpunkt Corporate Finance oder Accounting / RechnungslegungDu hast 6 Monate Zeit für ein PraktikumMS-Office, insbesondere Excel, beherrschst du im SchlafDu sprichst Deutsch?
By thinking differently Zeelandia finds inventive ways to create bakery success with products and services tailored to local tastes and needs. To grow the business and to help Zeelandia’s customers to grow their business, the Marketing and R&D teams of the Zeelandia Group are working closely together in one department.
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Support the implementation of SAM/ITOM tooling (e.g., ServiceNow), including integration of external catalogues Provide conceptual guidance on global collaboration between central and local licensing functions Develop and refine global license management guidelines Perform license demand and usage analyses Drive RFI/RFP processes for selecting a managed service provider in the licensing environment Identify cost-saving opportunities and propose optimization measures Provide expert support in commercial SAM topics Experience with SAM/ITOM tools, preferably ServiceNow Solid project management background Strong expertise in software license management (ideally SAP, Microsoft, Oracle) Analytical, structured, solution-oriented work style Strong communicator with international stakeholder experience Independent, proactive, reliable working attitude Fluent German and English Opportunity to shape global SAM processes and guidelines Ihr Kontakt Referenznummer 866188/1 Kontakt aufnehmen Telefon:+ 49 621 1788-4297 E-Mail: positionen@hays.de Anstellungsart Freiberuflich für ein Projekt
Ausbildung: Abgeschlossene kaufmännische Ausbildung oder Studium im Bereich Wirtschaft, Betriebswirtschaft, Marketing oder vergleichbarErfahrung: Mehrjährige Berufserfahrung im Kundenservice, idealerweise im B2B-Bereich z.Bsp. als Customer Service Manager (m/w/d), Customer Care Manager (m/w/d), Key Account Manager (m/w/d)Führungskompetenz: Erfahrung in der Führung kleiner Teams, stark in Kommunikation und MotivationVerhandlungsgeschick: Ausgeprägte Fähigkeit zu Preisverhandlungen mit GeschäftskundenKundenorientierung: Hohe Kundenorientierung und ausgeprägte ServicebereitschaftAnalytische Fähigkeiten: Starke analytische Fähigkeiten und Problemlösungskompetenz
Job description: Key Responsibilities: BusinessFinancial Reporting tasks: Cross-check monthly legal entity results with a special focus on “non-functional” cost elements like Admin Overheads and other expenses/income, provide comments and insights on unusual trends to respective divisional P&L management, monitoring of appropriate equity levelsFinancial Planning: Distribute Top-down plan to legal entities for transfer pricing and impairment purposes incl. upload into central systems, Provide input to the direct cash forecasting, Impairment testingSafeguard proper processing of intercompany relationships: Service Level Agreements, intercompany pricing according to an entity’s role in the V&B business setup, triggering intercompany charging/financingClosely work with the Financial shared service centers and the entities in the marketsTogether with the SSC prepare and present annual Balance sheet review meetings and contribute to the annual reportCorporate Governance:Contribute to Internal Controls and Risk Management exercises for non-functional elements.Audits: Secure appropriate financial participation in local internal and external auditsCoordinate and partially answer requests on statistic bureausSetting-up commercial handbook together with legal to ensure clear authorizations/approval rightsOrganization:Complete analysis and own concept on Financial Controlling in our functional Finance organization.Start with B&W in Europe and consider a possible later expansion to D&L, MENA and APACEstablish and develop Financial Controlling team and transition tasks from the markets to the centrally led organizationEstablish, train and manage Finance Officer CommunitySupport the transition from non-finance related tasks of current Finance Directors to the appropriate function.Drive projects on legal entity simplification and adjustments to our corporate legal entity setupPeople Management and Organizational Development:Lead a team of five associates, developing their functional and soft skills.
The post holder will coordinate both the nursing and sonography services and be a member of the Clinic Management Team to coordinate the activities of the functional areas of Clinical Services, with a particular focus on managing the team itself.
Transportorganisation Überwachung der Haltbarkeiten des Materials sowie Einleitung notwendiger Maßnahmen zur Aufrechterhaltung oder Wiederherstellung der Verwendungsfähigkeit Einsteuerung und Überwachung von Reparaturmaßnahmen Einhaltung der Prozesse, Quality‑ & Safety‑Standards sowie aller relevanten Regelwerke Das bringen Sie mit: Abgeschlossene Weiterbildung zum Fachwirt (m/w/d) im logistischen Bereich oder eine vergleichbare Qualifikation Berufserfahrung in den Bereichen Disposition/Materialbeschaffung, Supply Chain, technische Dokumentation, Kundenservice/Customer Service sowie in der Produktionsplanung und -steuerung Erfahrung mit militärischen Luftfahrzeugen (insbesondere NH90) und/oder Komponenten-/Ersatzteilmanagement wünschenswert Erfahrung in der Logistik der Bundeswehr sowie Kenntnisse in SASPF wünschenswert Gute Kenntnisse in SAP Verhandlungssichere Deutschkenntnisse sowie gute Englischkenntnisse Exzellente Kommunikationsfähigkeiten Eigenständige und strukturierte Arbeitsweise Hohe Anpassungsfähigkeit Professionelle und positive Einstellung Ausgeprägte Aviation‑Safety‑ und Kundenorientierung Wir freuen uns auf Ihre aussagekräftige Bewerbung.
As well as contributing to the clinical workload, the successful candidate will have opportunities to be involved in training junior embryologists, service development, research, quality management, donor recruitment and project work. The Deputy Laboratory Manager will support the Laboratory Manager in the delivery of the service and management of the laboratory team.
As well as contributing to the clinical workload, the successful candidate will have opportunities to be involved in training junior embryologists, service development, research, quality management, donor recruitment and project work. The Deputy Laboratory Manager will support the Laboratory Manager in the delivery of the service and management of the laboratory team.
Your Contribution Manage the maintenance and repair of all production equipment, buildings, building equipment (HVAC, electric, gas, water, etc.) and grounds to ensure optimum performance, minimize down time, support safety, reduce costs, etc.Responsible for utilities (electric, gas, water, etc.) and wastewater treatment.Responsible for site security (guard service, ID badges, contractor/visitor access).Plans, organizes, directs and controls all maintenance activities and programs.Manages the activities of all Maintenance personnel.Orders all required materials and supplies to assure timely completion of jobs.Maintains materials and supplies inventory.Performs all personnel supervision duties, including resolution of personnel problems and reporting to management on performance.Provides for safe and orderly work environment in Maintenance and Wastewater Treatment.Ensures that safe work practices are followed.Develops and maintains preventative maintenance programs for machinery, equipment and facilities.Coordinates new equipment installation with engineering.Administers third party vending including security guard service, cleaning service and landscaping.
Sasol Germany GmbH sucht in Marl eine/n Customer Service Representative (ID-Nummer: 13669589)
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
Du führst Verkaufs‑, Preis‑ und Vertragsgespräche souverän bis zum Abschluss.Du behältst Markt‑ und Wettbewerbsentwicklungen im Blick und nutzt diese für vertriebliche Chancen. Du arbeitest eng mit Produktmanagement, Marketing und Customer Service zusammen, um Kunden optimal zu betreuen. Du bist verlässlicher Ansprechpartner im Tagesgeschäft und sorgst für klare Kommunikation und saubere Abwicklung.
关于我们 您的任务 Achieves planned KPIs (sales, number of new opportunities) by ensuring sufficient order incomeElaborates sales plans, forecast and performance reports including deviation analysis and action plan for assigned customersPlans, directs, and coordinates customer strategy and activities including milestone plans.Manages Key Accounts (local OEMs) including direct customers, value chain stakeholders and end usersSets up and executes regular customer visitation schedules and captures results of visits in CRM.Generates inquiries from customers and related quotations with support of Customer Service and other internal entities, authorizes quotation and pricing. Performs quotation reviews, negotiations, and contracting with customers.Handles customer complaints with support of Inside Sales and quality department.Assists Accounts Receivable with overdue management.Documents customer knowledge (organization, deciding nets, etc.) in CRM-system including maintenance of customer master dataImproves the overall customer satisfaction along the customer journey.Drives new growth opportunities with new customers, products, applications and projects with cross-functional customer teamsInitiates innovation and involves internal SCHOTT organization and external partnersDrives competitive intelligence and reports to Market Intelligence teamEstablishes good market / application knowledge and understanding 您的简历 Master’s degree in an engineering discipline, science or business administrationMin.5 years in Key Account Management, technical sales/marketing or product management of high engineering content materials & components in an industrial Business-to-Business (B2B) environment.
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Mein Arbeitgeber Onsite in Zabrze, PL with partial remote work Support the full set-up and restoration of the IT infrastructure after a cyberattack Analyse the damage, define immediate actions, and stabilise critical systems Rebuild production and shopfloor systems (including Siemens MES) from scratch Ensure smooth transition from manual emergency operations back to regular production Collaborate closely with internal IT team Coordinate all recovery activities and prioritise technical measures in a crisis environment Ensure cybersecurity awareness throughout the organisation Drive business continuity management from an IT perspective Ensure compliance awareness in all IT operationsApply and follow standard best practices (e.g., ITIL) Several years of experience as IT Infrastructure Manager in crisis or recovery projects Strong expertise in IT infrastructures, networks, production IT, and industrial system landscapes Strong SAP knowledge (S/4HANA preferred) Experience with MES systems, especially Siemens MES Solid understanding of VMware and virtualisation technologies Proven ability to define and track IT KPIs High cybersecurity awareness; experience in post-incident recovery environments Knowledge of business continuity and compliance requirements Hands-on mentality and ability to implement measures quickly Knowledge of IT service management best practices such as ITILExcellent English; Polish is a plus Exciting project for a renowned client Ihr Kontakt Referenznummer 865148/1 Kontakt aufnehmen Telefon:+43 1 5353443 0 E-Mail: positionen@hays.at Anstellungsart Freiberuflich für ein Projekt
Communicates regularly with management and administration regarding the status of current project initiatives; Lobbies for and obtains peer and upper management support, guidance, and approvals as required to advance project initiatives Coordinates with appropriate project team groups such as, Customers, Sales, Finance, Product Management, Engineering, Purchasing, Manufacturing, Service, and Documentation to guide project and produce customer deliverables within specified time frames and budgets. Communicates internally and externally to keep all project participants informed about all aspects of the project; Mediates between project participants in cases of disputes to reach win-win outcomes whenever possible; Leads project meetings.
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Work with consolidation units, FS items, subitems, versions, and the ACDOCU table structureSupport both periodic and year-to-date reporting activitiesCreate and configure GRDC forms using the Manage Forms applicationMaintain and optimize forms to ensure accurate and efficient data collectionCreate and manage packages via the Manage Package appDefine package steps, assign forms or folders, and configure data-entry context for usersDesign and maintain validation rules, ensuring proper behavior in the Data MonitorUse the Reported Data Validation task to resolve reported-data issuesManage visual and backend controls to ensure consistent data qualityUnderstand GRDC data integration with ACDOCU and Group ReportingWork with Data Monitor task sequences such as Calculate Net Income Strong understanding of Group Reporting concepts and ACDOCU structureExperience with periodic vs.
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Mein Arbeitgeber Start: As soon as possibleLocation:remote-option, occasional onsite workshopsLanguage: Excellent English is mandatory Joint project responsibility together with the Business PM and Subject Matter ExpertsPlan and coordinate all project phases, work packages, and stakeholder alignmentEnd-to-end PM tasks: timeline, work plan, risks, issues, budget, testing, cutoverEnsure compliance with S/4HANA AGORA guidelines and IT infrastructure requirementsCoordinate external partners and consultantsFollow the PM@Siemens Energy methodology, including Quality Gates and regular reportingPrepare and facilitate Steering Committee meetingsManage dependencies with related programs (e.g., Material Compliance)Support rollouts, end-to-end processes, training activities, and knowledge transferEnsure adherence to data protection and cybersecurity standards Senior-level IT Project Manager with extensive SAP S/4 project experienceBackground in Finance / Treasury projectsMultiple full-cycle IT PM projects in global and complex environmentsExperience working Agile, incl.
DPDHL is hiring a Claims Manager in our Insurance and Risk Management service line in Plantation, FL.In this role, you will manage the resolution of claims for DHL Global Business Services, to include DHL Express, DHL Supply Chain, and DHL Global Forwarding.You will develop and implement programs and initiatives that drive reduction in claim origination through improvements in business activities.
Stellenbeschreibung Are you ready to be part of a program that’s organized into several major teams, such as Template, Rollouts, OCM (Organizational Change Management), AMS (Application Management Services), and more? Quality Management is set to play a key role in driving the overall success of the program. If you’re passionate about ensuring top-notch quality at every stage and making continuous improvements, this is your chance to join us and make a real impact!
Stellenbeschreibung Are you ready to be part of a program that’s organized into several major teams, such as Template, Rollouts, OCM (Organizational Change Management), AMS (Application Management Services), and more? Quality Management is set to play a key role in driving the overall success of the program. If you’re passionate about ensuring top-notch quality at every stage and making continuous improvements, this is your chance to join us and make a real impact!
Your Contribution Responsible for identifying, developing and maintaining quality suppliers of materials, components, and services at the best price, quality, on-time delivery, and service.Champion Plant-level cost savings initiatives / cost-out projects including cross-functional ones and also process improvements / LEAN activities.Support PU-AM Regional Director and Global Category Mangers (GCM’s) to implement global/regional sourcing strategiesCommunicate & ensure strict adherence to SCHOTT Purchasing practices, guidelines and initiatives both internally (Operations) and externally (Suppliers, including Supplier Code of Conduct).Create procedures, processes, and systems for process standardization and/or efficient improvement (ex. increase OER%) within the purchasing department.Ensure that discrepancies in the Goods Receipt/Invoice Receipt (GR/IR) clearing account for which you were the responsible purchaser are resolved timely in order to avoid delays in vendor payments.Escalate issues to the appropriate vendor contact in accordance with the vendor escalation rules process.Lead and supervise other members of the local Purchasing team in a professional, constructive and efficient manner including oversight to all other materials, consumables and services directly purchased by the Site Buyer.Assist in training other employees on "best PU practices" including MRP system/process utilization.Conduct RFQ and negotiations for all key materials (MRP relevant) and also capital expenditure projects.Responsible for observing and following all Environmental, Health and Safety rules and procedures.Fulfill all PU responsible activities in accordance with the RASI chart of PurchasingNew supplier selection: Together with GCM to identify, qualify and implement new suppliers.Demand Management: Carry out the complete purchasing process RFQ>Negotiation>Evaluation of Bids>Supplier selection recommendation>Contract finalization>Documentation completion including proper storage & filing of all commercial related documentsOrder Management: Convert requisition into PO’s using the most efficient order type and check order confirmations and SAP workflows from FI for proper commercial terms/conditions (including resolution for any commercial-related complaints/disputes with suppliers)Master Data: Ensure that all PU-relevant master data (including material prices in info records) is kept current and accurate in SAPPlanning/Reporting: Responsible for the annual PU planning and quarterly reporting for all Regional/Local (non-GCM) responsible materials and servicesSupplier Management: Communicate regularly with key suppliers and carry out supplier visits / audits (support QA) and communicate supplier corrective actions and scorecard results.
Commercialization You take responsibility for the commercialization of our technologies through target-oriented management of service requests, tenders and qualifications. Responsibility It is your responsibility to understand customer project needs and providing fitting solution from Sunfire's product portfolio, as well as technical proposal preparation and close customer contact.
Neben sechs Einkaufscentern in Norddeutschland, davon in Flensburg, Kiel und Lübeck auch mit eigenen CITTI-Lebensmittelfachmärkten, gehört auch der weltweit tätige Schiffsausrüster HMS Hanseatic Marine Services mit Standorten in Kiel und Hamburg zur CITTI Unternehmensgruppe. Über 10.000 Mitarbeitenden tragen täglich in allen Geschäftsbereichen entscheidend zu unserem Erfolg bei.
Neben sechs Einkaufscentern in Norddeutschland, davon in Flensburg, Kiel und Lübeck auch mit eigenen CITTI-Lebensmittelfachmärkten, gehört auch der weltweit tätige Schiffsausrüster HMS Hanseatic Marine Services mit Standorten in Kiel und Hamburg zur CITTI Unternehmensgruppe. Über 10.000 Mitarbeitenden tragen täglich in allen Geschäftsbereichen entscheidend zu unserem Erfolg bei.
To support this, the Facilities & Maintenance Manager will take responsibility for the full range of site services across the Belfast campus, including but not limited to site security, cleaning, waste management, landscape maintenance, pest control, office and plant relocations, building services maintenance, and asset/equipment upkeep.
As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders.
#Health: Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #CareForTomorrow: With our company pension scheme, you secure a financial advantage for the future – complemented by the option of occupational disability insurance.
#Health : Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #CareForTomorrow: With our company pension scheme, you secure a financial advantage for the future – complemented by the option of occupational disability insurance.
The Role: The Clinic Operations Manager is responsible for the overall day-to-day operational leadership of the clinic, ensuring safe, efficient, high-quality, and patient-centred service delivery. Reporting directly to the General Manager (GM), the role leads all clinic operational teams (Patient Support, Nursing, and Lab) and is accountable for workforce performance, operational effectiveness, patient experience, complaints management, and service standards.
Having the fact to work closely with design engineer to complete technical project with success.Experience of cooperate with customer service with knowledge of how to fulfill customer's desire for customer complain.Experience as a technical lead or in similar position.
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Mein Arbeitgeber A leading IT and digital services provider delivering secure, scalable solutions to support business operations and digital transformation in an international enterprise environment.
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Mein Arbeitgeber A leading IT and digital services provider delivering secure, scalable solutions to support business operations and digital transformation in an international enterprise environment.
Main Accountabilities To control of service inadequacies is maintained by establishing and monitoring service indicators and overall performance, and taking necessary action to achieve targeted service standards.
Verwaltung des Produktportfolios und des gesamten Produktlebenszyklus (einschließlich Services, Systeme und Lösungen) im Einklang mit der Segment- und Kategoriestrategie, unter Sicherstellung technischer Konformität, Produktzuverlässigkeit und Anwendungsgeeignetheit.
Angebotserstellung, Rechnungslegung sowie Gutschriften und LastschriftenDie kompetente Betreuung von Kunden, Depots und Business Development Managern zu Themen wie Sendungsverfolgung, Lieferzeiten und Bestellstatus gehört in Ihren VerantwortungsbereichSie übernehmen die Bearbeitung von Retouren, Reklamationen, Rücksendeanträgen sowie BeschwerdemanagementSie betreuen unsere Kunden telefonisch und schriftlich (Inbound & Outbound) inkl. allgemeiner Service- und SupportleistungenUnser Vertrieb und Marketing wird durch Sie bei Werbeaktionen, Bonusvereinbarungen und Marktfeedback unterstützt Das bringen Sie mit: Sie verfügen über eine abgeschlossene Ausbildung im zahnmedizinischen Bereich oder über eine kaufmännische AusbildungSie konnten bereits Berufserfahrung im Customer Service, insbesondere im Inbound- und Outbound-Verkauf sowie der Auftragsbearbeitung sammelnMit SAP, Salesforce und MS Office gehen Sie sicher umSprachlich können Sie auf gute Deutsch- und insbesondere Englischkenntnisse zurückgreifen, weitere Fremdsprachen sind von VorteilTeamfähigkeit, eine selbstständige und strukturierte Arbeitsweise sowie eine ausgeprägte Kundenorientierung gepaart mit einer proaktiven Persönlichkeit runden Ihr Profil ab Gemeinsam erreichen wir unser Ziel – Wollen auch Sie aktiv mitgestalten, sich persönlich weiterentwickeln und einen nachhaltigen Beitrag leisten?
Was Sie mitbringen: Eine erfolgreich abgeschlossene kaufmännische AusbildungMindestens 3 Jahre Berufserfahrung im Customer Service, Vertriebsinnendienst oder Vergleichbares.Erfahrung im Umgang mit ERP Systemen (z.B. proalpha)Freude an Kundenkontakt und Kommunikation, hohes ServicebewusstseinVerhandlungssichere Deutschkenntnisse in Wort und Schrift, weitere Sprachkenntnisse von Vorteil Wir passen zu Ihnen.
Automotive, Bahn, Aircraft, für CFK / GFK Composites oder Kunststoffbearbeitung) sowie umfassenden Service. Sind Sie bereit für eine neue Herausforderung im Vertrieb mit internationalem Kontext? Dann sprechen Sie mit uns und werden Teil eines erfolgreichen, dynamischen Teams.
Dabei arbeitest Du eng mit unseren interdisziplinären Teams aus Online-Marketing, CRM, Web-Development und Customer Service zusammen, um neue Marktpotenziale zu erschließen, unsere Kundenbeziehungen zu stärken und unser Wachstum nachhaltig voranzutreiben.
Job Purpose: Acts as key contact for allocated customersAccepts and processes orders for handover to OperationsStays informed on shipment and exception status for allocated customersProactively informs customer on shipment status and exceptionsProvides spot quotations and performs up- and cross-selling on inbound customer callsPasses on leads to SalesHandles customer inquiriesHandles customer requests with regard to Go Green topicsTakes and handles any customer complaints; solves customer complaints or assigns tasks to other functionsActs as first contact point for customer claims for notification and reception of claims and respective document collection Knowledge Skills and Experience: Good knowledge of forwarding business, DGF products (AFR/OFR) and business systemsGood knowledge of CS processes and systemsAbility to identify and meet customer needs in a pleasant and friendly mannerExcellent communication and interpersonal skillsCommercial attitude Good knowledge in English (verbal/written) and Fluency in ChineseOne year experience in Freight Forwarding and/or Customer Services
About us Your Contribution Achieve planned KPIs (sales, new opportunities) via sufficient order incomeElaborate Sales plans, forecasting and performance reportsPlan, direct and coordinate customer strategies and activitiesManage Key Accounts (local OEMs)Setup and execute regular customer visitation schedules and visits in CRMGenerate inquiries from customers and related quotations with support of Customer Service and other internal entitiesAuthorize quotations and pricing; perform reviews, negotiations, and contracting with customersHandle customer complaints with the support of Inside Sales and Quality departmentAssist A/R with overdue managementDocument customer knowledge in CRMFoster new growth opportunities with new customers, products, applications and projectsDrive competitive intelligence and reports to Market Intelligence teamEstablish sound market and application knowledgeContinously improve the overall customer satisfaction along the customer journeyEnsure teamwork and alignment of goals and objectives Follow Company policies and protocols, while adhering to all safety guidelines Follow Company Code of Conduct, Core Values and applicable laws and regulationsParticipate in trade shows, exhibitions and conferences, when applicable Attend both internal and external trainings Your Profile Masters Degree in Engineering, Science or Business Administration, required Minimum 5 years in Key Account Management, required Technical Sales/Marketing or Product Management of high engineesring content materials and components in an industrial Business-to-Business (B2B) environment, strongly preferredExperience in the semiconductor industry and/or quartz glass material sales, strongly desired Ability to read, write and speak English; strong oral and written communication skillsProficiency in MS Office knowledgeAbility to work in a dynamic and fast growing industryGrowth and results driven mindsetPersonable with excellent people management and teamwork skillsAbility to work in a global, matrix organization Your Benefits Excellent healthcare benefits including medical, dental and visionShort and long term disability Tuition reimbursement Paid time offPet insurance Other supplemental benefits available upon election Please feel free to contact us You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Deploy, install, and manage Kubernetes clusters in on-prem and hybrid environmentsConfigure and maintain GitOpsWorkflows, Helm/Kustomize, and artifact registries in restricted networks Design, operate, and lead incident response for the observability stack (Prometheus, Grafana) and enforce disaster recoveryHarden environments with network segmentation, mTLS, IAM, and vulnerability remediationProduce compliance documentation, runbooks, and train agency and client teams on operations Excellent skills with SRE/Plaform Engineering/DevOps, on-call ownership, and operating production systemsDelivered services for regulated customers (public sector, finance, healthcare)Worked directly with customer IT/security teams and handled compliance audits Familiar with data privacy obligations, logging, and legal evidence standardsKubernetes operations (on-prem/hybrid) with GitOps, Helm/Kustomize, infrastructure automation (Ansible, Terraform) and Google CloudObservability tooling (Prometheus, Grafana, Loki, OpenTelemetry) and incident response practices A highly motivated team and an open way of communication Ihr Kontakt Ansprechpartner Romy Noetzold Referenznummer 864855/1 Kontakt aufnehmen E-Mail: romy.noetzold@hays.de Anstellungsart Freiberuflich für ein Projekt
Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you. Deploy, install, and manage Kubernetes clusters in on-prem and hybrid environmentsConfigure and maintain GitOps Workflows, Helm/Kustomize, and artifact registries in restricted networks Design, operate, and lead incident response for the observability stack (Prometheus, Grafana) and enforce disaster recovery Harden environments with network segmentation, mTLS, IAM, and vulnerability remediation Produce compliance documentation, runbooks, and train agency and client teams on operations Excellent skills with SRE/Plaform Engineering/DevOps, on-call ownership, and operating production systems Delivered services for regulated customers (public sector, finance, healthcare) Worked directly with customer IT/security teams and handled compliance audits Familiar with data privacy obligations, logging, and legal evidence standards Kubernetes operations (on-prem/hybrid) with GitOps, Helm/Kustomize, infrastructure automation (Ansible, Terraform) and Google Cloud Observability tooling (Prometheus, Grafana, Loki, OpenTelemetry) and incident response practices A highly motivated team and an open way of communication Ihr Kontakt Ansprechpartner Romy Noetzold Referenznummer 864855/1 Kontakt aufnehmen E-Mail: romy.noetzold@hays.de Anstellungsart Freiberuflich für ein Projekt
YOUR TASKS: Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor Define strategy for assigned accounts (constant process) Review client financials and regularly meets with senior executives to understand their longer-term strategies.
YOUR TASKS: Working together as part of the Service KAM Team, reporting to Director Global Service KAM, the Customer Account Manager is responsible for developing and implementing service strategies, managing customer relationships, and identifying new business opportunities You would work closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies Your role would be to drive sales growth, ensure customer satisfaction, and promote the company's services and win-win claim settlements to the assigned clients High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor Define strategy for assigned accounts (constant process) Review client financials and regularly meets with senior executives to understand their longer-term strategies.
Daarbij heb je in deze functie veel contact met de klanten (verzenders/ ontvangers), Accountmanagers, Customer Service en je collega Operations Managers en Regiomanagers in de Benelux. Belangrijkste aandachtsgebieden Medewerkers aansturen en ontwikkelen: je bent een coach met visie en in staat om de richting waarin de organisatie naar toe wil op een aansprekende manier over te brengenTerminal plan opstellen en realiseren: het organiseren en realiseren van financiële en operationele doelstellingenHet waarborgen van consistente kwaliteit en servicegraad Profiel en functie-eisen Jij bent iemand die zich op korte termijn zou kunnen ontwikkelen naar de rol van Terminal Manager.
The Customer Operations takes care of B2B clients from the order through the coordination of the delivery to the after-sales service. The Customer Operations checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery.
The Customer Operations takes care of B2B clients from the order through the coordination of the delivery to the after-sales service. The Customer Operations checks orders in terms of quality, quantity, prices and delivery date and tracks the status until final delivery.