The IQVIA sponsor-dedicated Clinical Functional Service Partnerships (Clinical FSP) department is supporting our client’s project team in the execution of clinical trials. Joining the team provides the opportunity to work with one single client and to manage clinical research projects in different therapeutic areas.
Emirates Airlines sucht in Frankfurt am Main eine/n Customer Sales & Service Team Leader - Frankfurt (ID-Nummer: 13335478)
Hansefit and bicycle leasingCompany social counselingHigh safety standardsGood people know good people SPIE Wind is part of the Industry Service & Wind division of SPIE Germany & Central Europe. Over 3,000 colleagues worldwide now belong to the division and together they form a powerful team for high-quality industrial services in the wind, water, energy, industrial and process industry segments.
The HEOR Manager will work cross-functionally and across regions to develop and communicate compelling HEOR evidence supporting the value of Convatec’s products and services for reimbursement and healthcare payers across the product lifecycle. This is a remote role with some travel, up to 30% of the time and mostly within Europe and the U.S.
Communicate with RPCM counterpart on day to day issues and requests Management Support Trade Director in monitoring& ensuring local compliance of target carrier adherence & space allocation Monitor key accounts’ performance, rates and resolve any space/equipment issues Develop and improve processes by research and innovative action Ensure efficient flow of information concerning carriers’ activities and market development to management Marketing and Sales Prepare and provide competitive port to port rates to GBT team for global tenders Access, manage & take risks for strategic accounts to obtain large volume accounts File rates with carriers upon award of business Provide updated information on carriers’ situation and changes in ocean freight surcharges and rate development RMT System Uphold the speed, quality and quantity of services are delivered by the team in Manila for all trades Set Key Performance Indicator, Service Level Agreement, and Standard Operation Procedure with GSC solution management Provide guidance in rates updating to ensure accuracy and make it as user friendly as possible for the countries Suggest ways to improvise the system to facilitate data entry Support internal IT renewal roadmap implementation in Asia Pacific.
DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services. Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Facilities Assistant (m/w/d) Corporate Account – Real Estate Management Services The Facilities Assistant plays a vital role in providing a welcoming and efficient front-of-house experience for employees, clients, and visitors.
Team Leader Customer Service with German (gn) - Location Bucharest Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Health & Wellbeing- Mental Health First Aiders, Employee Assistance Programme (LifeWorks, Babylon and UnMind), Private Medical Insurance with BUPA for you and your dependents, Income Protection, Life Assurance and Personal Accident Insurance. Company sick pay and medical leave, Occupational healthcare Service, 2 days paid leave for volunteering each year Money & Lifestyle –Pension – employer contributory scheme (6%), Share Incentive Plan, Leave Purchase Scheme, Cycle to Work scheme, Car Salary Exchange Scheme, Tech Purchase scheme.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
Become part of our diverse, dedicated and unique team! What you can expect The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives.
The role also includes managing quality queries and reporting for all ten Integrated Care Boards (ICBs), ensuring compliance with contractual requirements and maintaining strong relationships with NHS Contract Managers and Commissioners. Working closely with satellite services, local NHS Consultants and internal teams—including the Patient Services Manager, Quality Manager, Finance Officer and General Manager—the position supports effective contract management, timely responses to patient enquiries and continuity of care across commissioned services.
To support this, the Facilities & Maintenance Manager will take responsibility for the full range of site services across the Belfast campus, including but not limited to site security, cleaning, waste management, landscape maintenance, pest control, office and plant relocations, building services maintenance, and asset/equipment upkeep.
Deutsche Post DHL Global Business Services offers internal transactional & competence center services such as Finance & Accounting, Human Resources, Procurement, Legal and IT.
With your own motivation and enthusiasm, you will inspire your employees to give their best every day.For the personal support of our micro and small business customers, you will rely on your operational team of around 35 employees in our international service hub. Customer satisfaction and a genuine customer-first mindset in service delivery are your top priorities.You will work hand in hand with your team and the customer service units of all European business units to ensure that the support provided to our micro and small business customers as well as intraday and interday steering is in line with our SOPs.You will establish data- and KPI-driven customer operations, ensure transparency in customer satisfaction and service performance, and use insights for sustainable optimisation.Your impact will be measured by an increase in customer satisfaction.
The Role: The Clinic Operations Manager is responsible for the overall day-to-day operational leadership of the clinic, ensuring safe, efficient, high-quality, and patient-centred service delivery. Reporting directly to the General Manager (GM), the role leads all clinic operational teams (Patient Support, Nursing, and Lab) and is accountable for workforce performance, operational effectiveness, patient experience, complaints management, and service standards.
As part of our team, you will take on the following tasks: You will acquire new business partners by telephone in order to further expand the DKV CARD acceptance network in the Czechia and Hungary service area. In your position, you will be independently responsible for the network of independent service points in the Fuel & Vehicle Service area throughout Czechia and Hungary.
What makes you stand out You have experience in key account sales, ideally with professional experience in logistics or services and the sale of products/services that require explanation. You are willing to travel. You have very good MS Office skills, ideally good CRM skills (MS Dynamics).
The post holder will coordinate both the nursing and sonography services and be a member of the Clinic Management Team to coordinate the activities of the functional areas of Clinical Services, with a particular focus on managing the team itself.
As part of our team, you will take on the following responsibilities: You design and implement innovative, service-oriented software solutions in the Java environment with a focus on microservices.You analyze functional, technical, and business requirements and actively contribute to implementation.
What makes you stand out You hold a degree in computer science or have a comparable technical qualification.You have experience in operating and further developing Microsoft 365 services and feel confident in modern workplace environments.You bring solid knowledge of Entra ID (Azure AD), Intune, Conditional Access, Microsoft Teams, and SharePoint Online.You have hands‑on experience in PowerShell scripting and ideally in working with Microsoft Graph.You are interested in topics such as automation, security, governance and are motivated to further develop your skills in these areas.You work in a structured, self‑reliant manner and enjoy collaborating in a team.You have very good German and English skills, both written and spoken.
You answer questions clearly, solve problems quickly and always respond to our customers with understanding. You draw conclusions from customer feedback on how service and processes can be improved, and take a structured approach to this. You recognise where additional services for our customers make sense and thus contribute to the success of the business.
What makes you stand out You bring several years of experience in network administration or network engineering, particularly with Zscaler, Fortinet FortiGate, Cisco, and Cisco Meraki.You have in‑depth knowledge of current network and security technologies.You have experience in designing and operating complex enterprise networks.Ideally, you have experience managing external service providers.You think analytically and independently solve complex technical challenges.You enjoy knowledge sharing and working as part of a team.You stand out through strong communication skills and a service‑oriented mindset.Very good written and spoken German and English skills round off your profile.
IT specialist).You have professional experience in application development for SAP systems, ideally with a focus on SD/MM.Preferably, you have already gained experience with S/4HANA and SAP BTP.A passion for new technologies, IT trends, and agile development sets you apart.You have strong analytical and communication skills as well as a service-oriented and self-reliant working style within project teams.Fluent German and good English skills complete your profile. We are looking forward to your application and to applicants who enrich our diverse culture!
As part of our team, you will take on the following responsibilities: You are responsible for the independent acquisition of fuel and vehicle services suppliers, building and sustainably maintaining strategic partnerships, including contract negotiations and the optimization of existing framework agreementsYou prepare reports and KPIs to actively manage and evaluate supplier performanceYou take ownership of comprehensive relationship management and strategically expand your network to identify new business opportunities in the mobility sectorYou develop the country strategy and implement it independentlyYou identify and commercialize new business opportunities, such as app-based parking or mobility services, and actively contribute to innovation in the mobility environmentYou take on (partial) leadership and coordination of cross-functional projects and are responsible for the rollout of mobile payment, the DKV Chipcard, and other innovative technologiesYou monitor volume targets, special agreements, and incentives, and coordinate across interfaces to implement sales promotion initiatives and optimize gross profit.
Then join our team and help shape the future of AI-powered products and services at DKV Mobility! Your Mission As part of our AI platform team, you will: Work closely with AI Solution Architects, AI Engineers, and cross-functional technical teams to design, develop, and implement AI solutions across our products and services.Build and maintain a scalable, secure, and efficient infrastructure for our AI platform while continuously expanding your expertise in cloud services.Translate business requirements into functional AI solutions — guided by experienced colleagues in an agile development environment.Develop and maintain integrations between our AI platform (e.g., Conversational AI) and internal systems to support diverse business needs.Create demos and proof-of-concepts that showcase AI capabilities and promote AI adoption within the company.Act as a technical expert for our agentic AI platform, supporting other teams in leveraging AI and building their own solutions.
As part of our team, you will take on the following responsibilities: You support the Project Management Office (PMO) in introducing project management structures and processes for the project portfolio.You also contribute to expanding the PMO’s range of services, support colleagues in project execution and project administration, and gain detailed insights into managing the project business.You work in day‑to‑day operations as well as on the design and implementation of KPIs, reports, and trainings.You have the opportunity to contribute every day and gain behind‑the‑scenes insights into our company.You quickly take on responsibility as a fully‑fledged team member and receive continuous support from mentors.
As part of our team, you will take on the following responsibilities: You take full end‑to‑end responsibility for the coordination of overarching and clearly defined tolling projects and related tasks.You are responsible for holistic stakeholder management and act as the central point of contact for all Sales Units regarding tolling products, services, and functional initiatives, as well as for all other relevant stakeholders.You structure and drive alignment processes between departments, for example on offer strategies, roadmaps, pricing, or campaigns.You prioritize and coordinate sales requests in close alignment with the respective functional teams.You translate complex technical and business topics into clear, understandable content for all relevant stakeholders.You build and actively maintain a strong, reliable network across all stakeholders, with a particular focus on the Sales Units.You actively manage stakeholders by identifying needs, managing expectations, and addressing conflicts in a solution‑oriented manner.You continuously develop and improve product‑ and sales‑related processes, such as information flows, feedback loops, and go‑to‑market approaches.You identify synergies across all involved stakeholders and units and derive concrete actions from them.
As part of our team, you will take on the following responsibilities: You design, build, and operate modern cloud services based on container, PaaS, and SaaS technologies.You work daily with Azure Kubernetes, Azure DevOps, Kafka, the Grafana stack, Instana, ArgoCD, and cloud‑native Postgres databases.You integrate new technologies into the DKV cloud environment and ensure their seamless functional operation.You develop additional software and integration components using agile methods and create clear technical requirements.You ensure a stable, scalable, and secure operation of our cloud infrastructure – including monitoring and recovery in case of failures.You support and train the development teams, optimize existing solutions, and continuously evaluate new technologies.
We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.
As part of our team, you will take on the following responsibilities: You take on the control and monitoring of service relationships with external partners and service providers.You also support the specification, tendering, and procurement of new IT services as well as the selection of suitable service providers.In addition, you further develop existing services, SLAs, and KPIs and optimize them in terms of quality, compliance, and cost.You evaluate new technologies or solution approaches and provide recommendations for future business requirements.You conduct monitoring of the applications and services in use and ensure their stability.You also analyze incidents and ensure sustainable resolution within Second Level Support.Furthermore, you plan, coordinate, and oversee IT projects from implementation through testing to rollout, ensuring a smooth transition into operations.You further develop IAM processes such as identity lifecycle, role and authorization concepts, and recertifications, ensuring compliance requirements are met.
As part of our team, you will take on the following responsibilities: You manage, monitor and continuously develop service and performance relationships with external partners and service providers in a cloud environment.You gather, assess and translate business requirements from internal departments into sustainable and scalable cloud services.You continuously optimize existing services and service level agreements, balancing quality, performance and cost efficiency.You support the definition, sourcing and implementation of new service offerings and actively contribute to the selection of suitable service providers.You evaluate new technologies and alternative solutions and provide well‑founded recommendations to meet current and future business requirements.You plan, coordinate and deliver IT and cloud projects end‑to‑end, from conception and implementation through testing, rollout and transition into operations.You perform economic evaluations of cloud and infrastructure costs and actively drive cost optimization initiatives in line with FinOps principles.You design and implement measures to increase efficiency, for example through automation and the use of AI‑based solutions.
What makes you stand out You hold a degree in business, engineering or a related field, or an equivalent qualification.You bring several years of experience in analysing, designing and optimising digital service and end‑to‑end processes, and have successfully implemented these in projects.You work confidently with methods such as Lean, Six Sigma or comparable approaches and ideally have experience in process modelling, particularly BPMN 2.0.Your way of working is structured, analytical and solution‑oriented, with a strong focus on user‑ and service‑centric digital processes.You stand out through strong communication and facilitation skills, confident stakeholder management, and enjoy working both independently and as part of a team.You are familiar with contributing to strategic initiatives aimed at further developing digital service processes.Fluent German skills, combined with very good English skills, complete your profile.
As part of our team, you will take on the following responsibilities: You are responsible for the operation, continuous development, and hardening of our enterprise‑wide PKI landscape (on‑premises and cloud).You design, implement, and operate Azure‑based PKI services, in particular Microsoft Cloud PKI and Microsoft Intune Certificate Lifecycle Management.You integrate certificate services into modern zero‑trust architectures.You develop and implement secure certificate and key management processes.You support the modernization of our identity and security infrastructure, especially in hybrid Azure environments.You work closely with security and infrastructure teams to establish secure and automated certificate workflows.You actively contribute to IT security projects and create security and architecture concepts.In close collaboration with the Group Information Security Office, you ensure compliance with regulatory and internal security requirements.You drive continuous process optimization, automation, and documentation.
You have very strong analytical and communication skills and demonstrate a service‑oriented, self‑driven way of working within project teams.Fluent German and good English skills complete your profile. We are looking forward to your application and to applicants who enrich our diverse culture!
In this role, you are responsible for the ongoing development of our payment solutions in close collaboration with external service providers, internal stakeholders, and in alignment with management.You coordinate technical providers, in particular our processing service provider as well as connected systems and additional partners.
As part of our team, you will take on the following responsibilities: You implement, administer, and monitor IT systems and services within hybrid infrastructures (on‑premises, multi‑cloud, and hybrid cloud environments), including IaaS, PaaS, and SaaS services as well as their integration and Infrastructure as Code, for example using Terraform, with a strong focus on cyber recovery.You analyze and resolve incidents in 2nd- and 3rd-level support, placing particular emphasis on cyber recovery scenarios.You continuously develop existing systems and services to improve performance, reduce costs, and minimize risks, including through the use of automation and AI.You ensure smooth system operations as well as correct and efficient licensing within the scope of lifecycle management.You manage and control external partners and service providers in close coordination with your manager and support market analyses for the selection and evaluation of hardware, software, and IT services.You contribute to the development of concepts and implement these concepts in solutions related to cyber recovery and business continuity.You support the planning, coordination, and execution of IT projects and business sub-projects during the implementation, testing, and rollout phases.You participate in advising business departments on projects and changes to IT services, systems, and applications, particularly with a focus on cyber recovery and continuity management.You create and maintain the necessary documentation for operations and support, especially for cyber recovery processes.You support the continuous analysis of process improvements as well as efficient interface and automation solutions, and evaluate and implement them.
As part of our team, you will take on the following responsibilities: You are responsible for the implementation, administration, monitoring, and maintenance of IT systems and services in a Windows Server environment, in compliance with defined security policies.You analyze and resolve incidents in 2nd- and 3rd-level support within the Windows Server infrastructure.You implement hardening measures to reliably meet regulatory, compliance, and security requirements.In addition, you ensure the continuous development of the systems, with a focus on security, efficiency, and stability, and guarantee stable operations as well as correct and efficient licensing within lifecycle management.You manage and monitor external service providers and ensure a high level of service quality.You conduct market analyses for the selection and evaluation of hardware and software products.You design and implement concepts for server and application operations in compliance with defined security policies.You plan, coordinate, and support IT projects and business sub-projects from realization through testing to rollout.You advise business departments on projects, changes, and adjustments to IT services, systems, and applications.You analyze and evaluate functional, technical, and business requirements and ensure their secure integration.You identify potential for process optimization, automation, and interface improvements and implement them sustainably.
You design, plan, and implement infrastructure technology solutions and ensure their sustainable integration into the existing architecture.You are responsible for managing and continuously developing the existing IT services and contribute your expertise in an advisory capacity to other internal IT units. In addition, you evaluate alternative technologies and identify optimization potential in order to align architectural decisions with the company’s strategic objectives.You develop and maintain the company-wide Asset Classification Methodology (CIAA) and ensure its consistent application while taking security and compliance requirements into account.
As part of our team, you will take on the following responsibilities: You will take responsibility for the implementation, administration, monitoring, and continuous development of IT systems and services in a Windows server environment, ensuring compliance with applicable security policies.You will analyze and resolve incidents as part of 2nd- and 3rd-level support and ensure stable and reliable operations.You will be responsible for smooth system operations as well as correct and efficient licensing within the scope of lifecycle management.You will continuously enhance existing systems to sustainably increase security, efficiency, and stability.You will manage and oversee external partners and service providers in close coordination with the responsible manager.You will contribute to the design and implementation of concepts in the area of server and application operations, taking defined security policies into account.You will support the planning, coordination, and execution of IT and business projects during the implementation, testing, and rollout phases.You will advise business departments on projects and changes to IT services, systems, and applications, and analyze and evaluate technical, functional, and process-related requirements, including automation potential.
For this purpose, you research technical and market‑relevant information, analyse the results and derive targeted measures to ensure and improve service qualityYou work confidently with relevant systems such as ticketing, monitoring and backend systems as well as partner portals. You create, analyse and use KPIs and technical reports to steer and continuously improve operational qualityIn addition, you handle basic technical enquiries related to AC charging infrastructure, perform initial diagnostics, analyse error patterns and initiate appropriate corrective measures.
What makes you stand out You have successfully completed a degree in (business) informatics, industrial engineering, business administration, or a comparable qualification.You already have several years of experience as a manager and extensive experience in managing complex project and program structures in IT development and restructuring.Additionally, you have gained significant experience in stakeholder management.Your profile is rounded off by broad and up-to-date knowledge in cloud and web services, as well as a strong understanding of the connections between business policy and technical development.You are characterized by a very structured way of working, great endurance, and goal-oriented thinking and acting, taking into account the strategic orientation of the company.Furthermore, you have strong strategic thinking and acting, especially regarding the development of the future IT organization as the backbone of business development.You possess excellent analytical thinking skills, pronounced solution orientation, high social competence, reliability and integrity, as well as conflict resolution skills.Your good presentation skills, especially at the management level, combined with above-average negotiation skills, strong motivational ability, and persuasiveness are among your strengths.Your fluent German language skills in both written and spoken form are complemented by fluent English language skills in both written and spoken form.